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Okay, I think the model you have linked to is an even earlier/older version than the model I linked you to. I think you are correct that for the specific model you are looking at, it does only support H.264 (probably because it predates H.265/H.265+ being introduced for the Hi-Look cameras)...

Hi @ekkostar Not sure of what the 'H' denotes in this product code, the product page I can find online doesn't make clear what the spec difference is between these models - https://www.hikvision.com/en/products/HiLook-IP-Products/Network-Cameras/Value-Camera/ipc-b620h-z--v/ What you will see...

Hi @ahuramazda Whether a camera requires an ONVIF user to be set up varies from brand to brand. I don't know what the situation is with Sony cameras, you would need to log in to the camera and check if an ONVIF user is required or if any other ONVIF settings need to be enabled.

Hi @DirkG The firmware you are looking at appears to be correct for this camera if it is an EU model, the fact that it is not accepting any of these firmware versions and the fact that your current V5.5.101 build 210630 firmware is not in the list of old EU firmware versions might suggest that...

Okay, It could be that, due to the age of your cameras and their firmware, they don't support modern browser access. You might have to try doing the firmware update via iVMS-4200(V3.12.0.7_E) instead.

Hi @Bluenose1940 If your cameras are directly connected to the PoE ports on the NVR, you will need to enable Virtual Host which creates virtual links to be able to login to each directly connected camera and update the firmware. If the directly connected cameras were activated using 'Plug &...

Hi @BSP Our knowledge is mainly focused on Network IP recorders (NVRs) and we have minimal experience with analog recorders (DVRs). We would recommend taking a look at the models in the Hikvision TurboHD DVR range, you can then search around for anyone selling these models and speak to them...

Hi @Dewcal The latest firmware version for your cameras will be V5.5.820. If you go to the Hikvision Firmware Tool and search for your model number, you will find the correct firmware version at the bottom of the page.

Hi @Gwladok A DS-2CD2146G2-ISU should be fine to use with the NVR you have, but I would definitely try the hard reset first before ordering another camera. The discounted price and no returns are potential red flags for your original supplier not being an authorised Hikvision seller, they...

Yes, the NVR can assign any available IP address on its subnet range (192.168.254.xxx) to new/reset cameras that are connected to its PoE ports when Plug & Play is enabled. If you defaulted the channel as I described above and then rebooted the NVR, the IP address of this channel may have...

Hi @Gwladok Try disconnecting the camera from port 8, click 'edit' for channel 8, switch it from 'Plug & Play' to 'Manual', and click 'Save'. Once that is saved, go back into the edit menu and switch the channel back to 'Plug & Play' which should then default the channel to unused and ready...

Hi @EmerciD You will need to speak to whoever you bought the DVR from to arrange a Password Reset.

Hi @Bluenose1940 The latest firmware versions for your NVR and cameras are below: NVR - V4.30.097_build240401 Cameras - V5.6.820 220519 In regards to time settings, if the time doesn't correct itself after the firmware update then you probably don't have DST/Daylight Saving configured.

Okay, As the first 2146G2 camera accepted being activated by the NVRs password, I can only think that the 2nd 2146G2 was already activated when you received it which is why it won't accept being activated via Plug & Play. You will need to get up to where the problem camera is installed and try...

Okay, The 2146G2 that is working and the problem 2146G2, was there any difference between these models when you bought them? Were they both from the same supplier? Did they both arrive with security seals on the boxes?

Okay, I thought I was just about getting my head around how you had your system configured, but then I remembered something you said earlier on and it has confused me again: This other 2146G2 that did connect successfully, when you click the 'edit' button for this channel, is this one set to...

Hi @SeanJ Please try updating to this slightly older firmware version first - V5.8.20 If this update works, you can then try updating to the latest version.

Hi @viperlogic Yes, as a single camera user, it is recommended to use iVMS-4200 to view playback on a Mac.

Okay, I think what has complicated things is that at some point in the past, someone has set some of your NVR channels/ports to 'Manual' and left some to 'Plug & Play'. This was most likely because you or whoever was handling the NVR at the time was having some kind of issue with the NVR...

Thanks @Gwladok I'm just trying to understand what you've done with this camera because it's not usually normal to manually add cameras to the NVR when you are plugging them into the NVR PoE ports. You say you always use the same username & password for the cameras, so in the case of this new...