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Okay, The specs of your DVR say that it can support up to 2 x IP cameras at a max. resolution of 5MP, so it should support these two Tenda cameras. You say it does detect these Tenda cameras but you can't add them? Exactly where is it that you run into problems when trying to add the cameras...

Thanks @Peet13 Do you have any other IP network cameras (WiFi or hard-wired) currently added to this DVR?

Thanks @Peet13 And what is the full model number of your DVR? Is it DS-7108HGHI-K1, DS-7108HGHI-F1, or another model?

Hi @Peet13 Due to the WiFi AP Pairing method that the Ezviz camera uses, I don't think it will be possible to directly connect it to the DVR and it will only support being paired to the Eziviz mobile app. What models are the Tenda WiFi cameras you have?

Hi @apashi It's good to hear the firmware update worked. Unfortunately, I don't think you will be able to locate a folder for this model in the portal. You'll see when you search for the model in the firmware tool that the release notes are labelled "Network Camera-V5.5.820 Release Note-G6"...

Hi @Chanella1 Can you please provide more information about what you are trying to do? What exactly do you mean by "claim a DVR"?

Hi @apashi If you search for 'DS-2CV2041G2-IDW' in the Hikvision Firmware Tool you will see that they list the latest firmware for the (D) model as V5.5.820_231120

Hi @audi30tdi Both of these things sound pretty standard for browser access. Most settings/features adjusted in the live view will not stay fixed when you change pages and I am not aware of any way to keep these settings fixed. The browser live view timing out is also a common thing for a...

Hi @Mark Simpson Have you tried installing the plug-in (as explained in the below post) and accessing the NVR with a modern browser like Chrome or Firefox?

Thanks @Jilly It looks like you are on the latest version of the app. Can you please confirm how you access the DVR? Do you access it with a direct monitor or a web browser?

Hi @Jilly What cameras and/or NVR do you have and what firmware versions are they running? What release version of Hik-Connect are you using? (if you go to Me > About in the app you can see the version number of the app software)

Hi @Tailhook Yes, there shouldn't be any problems having 3 x people counting cameras on the same network and adding them to Hik-Connect. If you do use DHCP to find available IP addresses for each camera, make sure to disable DHCP once an address has been assigned to a specific camera to keep...

Hi @SeanJ What camera model is this 2nd camera you are trying to add? What version of iVMS-4200 are you currently using?

Okay, Try updating through the following firmware versions to try and get the NVR up to the latest version: V4.40.015 build200616 V4.50.000 build210125 V4.51.005 build210628 V4.60.000 build211129 V4.61.000 build220507 V4.61.030 Build240123

Has the NVR successfully downgraded to the V4.22 firmware?

You can try downgrading to the V4.22 firmware I linked above, but sometimes you can only downgrade so far so it might not allow you to downgrade to this version. You can find all the firmware versions for your NVR HERE if you want to try downgrading to different versions.

Hi @Mark Simpson You only have one more firmware version newer than the version you are currently on - V4.61.030 Build240123 You will still need to install the LocalServiceComponents plug-in to get browser access, please try downloading & installing this plug-in.

Okay, Which V4.61 firmware did you update to? Was it the latest V4.61.030 Build240123? Have you tried accessing the NVR with other browsers like Chrome or Firefox? I-series NVRs running the latest firmware should offer better support for accessing them with modern browsers.

Okay, It's not a major problem to have updated straight to the latest version, we recommend updating step-by-step when users are this many versions behind because there are some substantial feature updates amongst these updates and skipping over them in one large update can cause strange...

Okay, We would start by updating to V4.22.005_200327 first to see if the NVR will accept that firmware. If it does and the update is successful, please let us know and we will share the other firmware versions we recommend updating to (to get to the latest version you will have to update in...