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Hi @Kejn What firmware version is your DVR currently running?

Okay, Unplug the problem cameras, change the channels to 'Plug & Play', and then try plugging the cameras in again.

Okay, So when you click that 'edit' button, is the problem camera set to 'Manual' or 'Plug & Play'?

Yes, you just need to go to the Device Management menu in iVMS-4200, click Remote Configuration, go into the camera's Maintenance menu, and there should be a 'Restore All' option to hard reset the camera. Alternatively, if you are on-site and on the same network as the camera, you can just log...

Hi @Heathrow It might be possible to perform a hard reset in the camera settings using iVMS-4200, but we wouldn't perform a reset remotely because the reset will also wipe the remote access settings. You will lose access to the camera and won't be able to reset the remote access settings...

Thanks @Gwladok You say "After I re-input user name & password I then got the network is unreachable", where did you input the username & password?

Thanks @Gwladok Can you please share a screenshot/photo of the camera management menu in the NVR showing the connected cameras and the one showing the error message? Was the problem 2146G2 camera fresh out of the box and inactive or had you tested it on a separate PoE Injector/Switch before...

Hi @Gwladok Please provide more details. What NVR model do you have and what firmware version is it running? What was the old camera model and what camera model are you replacing it with? Are the cameras you are replacing connected directly to the NVR PoE ports or to separate PoE...

Hi @CMA First of all, the A400BW-DE(F1) model you've been looking at is not a PTZ model. You see on the product page that it is actually described as a PT camera which means it has a motorised pan & tilt, but no optical zoom as it uses a 4mm fixed lens. If you are looking for a smaller PTZ to...

Thanks @pucccin0 Does the camera automatically patrol multiple positions or is always fixed on the owl box? If it is fixed on the owl box all night, have you tried temporarily moving the camera to look at something else for one evening to see if this happens whatever the camera is looking at...

Thanks @pucccin0 Has this always been happening since you installed the camera or has it only just started recently? How long has the camera been installed? You say it happens regularly, is it always the same time at fixed intervals or are the times it happens completely random?

Hi @pucccin0 What firmware version is your PTZ currently using?

Hi @Albert Can you please share a screenshot/photo of the image you get from the camera at night? What camera model is it?

Okay, I think I understand what you are doing, but to be honest, you are doing something far more technical than we've ever been hands-on with before. As far as we are aware, there is no way to label/mark what recorded footage is from the MicroSD cards and what is from the NAS. We will edit...

Okay, If you have the cameras added individually to Hik-Connect, the footage you are viewing is from the camera's MicroSD card because Hik-Connect cannot access footage stored on a 3rd-party NAS that isn't added to the Hik-Connect app.

Hi @GAM Are you viewing footage from an NVR added to Hik-Connect or a standalone camera that has been added to Hik-Connect?

Hi @ogradyr Good to hear the NVR updates worked, you can always check for the newest firmware versions by using the Hikvision Firmware Tool on their website. In regards to the cameras, you are quite far behind with the firmware so we would also recommend updating these in steps like you did...

Thanks @Reecek In the NVR local menu, do you have the option for "POS/OSD Overlay"? If you do, make sure this is disabled. Also, see this forum thread that mentions "Display VCA Info/Rules" which should also be disabled in the Local menu.

Thanks @Reecek Can you please confirm the exact firmware versions you are currently using? People often think they are running the latest firmware, but there are actually newer versions available. Can you also confirm if you are accessing the NVRs with a browser or a direct HDMI monitor?

Hi @Reecek Can you please confirm what NVR and camera models you have? (the ones displaying this issue) Can you also confirm the firmware versions currently being used by the NVR and cameras?