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Hi @andro - are you able to see the panel in SADP if you connect it to your router via ethernet cable? (Make sure that you're powering it obviously, either via 12V or PoE.)

Introduction Hikvision's ANPR cameras offer an economical solution for automatic number plate recognition and vehicle monitoring. However, selecting one from their wide array of models can be daunting. This guide explores the main things to consider when picking an ANPR camera and compares in...

Yes, I'm wondering if V1.3 has broken the built-in readers on the mid-level hubs - our light-level hub is using V1.3 and works normally, but it may be because we're using a separate card/tag reader... If anyone needs it, you can download V1.2.9 and earlier here: Step 3 onwards in this post...

Hi @mrinsa, have you added your cameras and NVRs to iVMS-4200 via IP address, or by signing into Hik-Connect in the software? Could you please share screenshots of the device management page, with the serial numbers blocked out, and the live feed page that isn't working?

Thanks @Steve_S1W - It's interesting that you're also seeing this issue. What's the model of your hub, please? We're able to register tags to any user from the admin login in the app, but we have a DS-PWA64-L-WE (no built-in card reader), but with a DS-PK1-LT-WE keypad and card reader added...

I believe that you can only add tags via the app and I think it may be because you've not updated to Android 15. We've checked our main hub, and the add tag button is also greyed out in a browser. But, on the latest version of Hik-Connect (on iOS), if you go to User Management > [select a user]...

You should be able to connect two displays directly to the NVR to show different cameras, most will have an HDMI and a VGA port to do so (one display via HDMI, one via VGA). Some NVRs may have 2 HDMI ports too, to connect both via HDMI. This video shows how to do it, but it's worth checking...

No problem, glad it's sorted :)

Thanks - updating the firmware should resolve the issue. If you scroll to the 'resources' section on the below pages, you'll find the download links for them: iDS-7732NXI-M4 - V5.04.027 build 241213 DS-2CD2387G2H-LISU/SL -V5.7.19 build 241207 In case you need them, here are the steps to...

Hi @Human87, what are the model numbers and firmware versions of your devices please (cameras and NVR if you're using one)? Also, what version of Hik-Connect are you using and on what phone/tablet?

For the model in your first link, the firmware linked in my earlier post will work. It may also work for the DS-PDSMK-S-WB in your second link, but this model seems specific to Malaysia, so I can't say for sure, sorry. I'd ask your supplier or Hikvision Support in your region to advise on...

As far as I'm aware, only one version of the smoke detector exists. Do you have a link to a page with your version, with the '/B' at the end of the part code? I can't find anything online relating to the model number you provided. The '/B' often denotes that the product is black - if this...

Hopefully, you're right, it's long overdue! For what it's worth, Security Spy is often spoken of as a good alternative for Mac to iVMS-4200, but you need to pay for it: https://bensoftware.com/securityspy/

Hi @BigJon1973 - have you managed to add your main hub to Hik-Connect? If so, is your account the admin account, or has somebody shared the system with you? Which version of Hik-Connect are you using please, on which phone, and what OS version is the phone running?

To confirm, are you trying to export the config file for the Windows version of iVMS-4200 itself, as opposed to a camera's config file? https://supportusa.hikvision.com/support/solutions/articles/17000130982-where-do-i-export-a-configuration-file-backup-for-the-ivms-4200- If so, I think it's...

No worries - it's worth reporting it to your supplier, as they may be able to get Hikvision to investigate further. If you're only connecting those two IP cameras, then the DS-7604NXI-K1/4P(D) would be our recommendation :)

OK, unfortunately, I guess not having the option to adjust the playback speed in the app is a limitation of your DVR. We've seen similar cases where cameras and NVRs have different options in Hik-Connect. Sorry - I'm stumped by the missing days in playback, too, but we don't have much...

That looks like the iVMS-4500 mobile app - can you try iVMS-4200 on a PC? https://www.hikvision.com/uk/support/download/software/ivms4200-series/ Did you log into the cameras in a browser and check the time settings? Yes, you should be able to adjust the playback speed in Hik-Connect by...

Thanks, it looks like the camera firmware is up-to-date, so I'd check that their time is in sync with the NVR too. Is there anything in the DVR's logs that coincides with the missing days for those cameras? (Regardless, it's strange that you're seeing recordings in Hik-Connect for those...

Hi @Jfd7000 - if the time settings on the cameras don't match the NVR, then that can cause playback issues, so it's worth checking those by logging into the cameras and checking under the system settings...