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We've been told that the (D) models have a higher decoding capability, and that all of the K1 models (with 1 HDD bay) will not have fans. (Yep, they're finally bringing back fanless!) This is the table Hikvision shared with us: Discontinued Product Models AcuSense K Series Replacement...

Ah OK, that explains a bit, although not made as clear as it should be... Yep, we spotted this yesterday too. We think the M-VPro graphic/link is an error and will probably disappear soon (if you click on it, it takes you to the Ultra Series page with no M-VPro NVRs). We're seeing a decent...

Agreed, it's all far too confused and we're disappointed that the standard M-Series don't have the feature. Hikvision have confirmed that the AcuSense K-Series models have AcuSearch, apart from the (B) versions. They shared this graphic with me; you need to use cameras that support AcuSearch (in...

I've not seen anything, but I'll try and find out if it's a known wider or batch issue. I'll try and get one set up here this week too and test the mic performance too!

You can connect it to the NVR to record as you would a normal camera via its IP address. It's not possible to set the NVR to record when the call button is pressed, but you can set up motion detection and record based on that, which will give very similar results. Regarding the "loading...

So, what we've had confirmed so far is that: The standard M-Series NVRs won't ever have the AcuSearch feature, even through firmware updates, due to 'hardware limitations' - it's just the M/VPro models, NXI-I(E), DeepInMind M-Series that have the feature. The UK Distribution Channel seems to...

There are quite a lot of different build versions of the 2.2.76 firmware for the DS-KD8003-IME1(B), are you using the latest, which is V2.2.76 build 240613? When you have both devices running the latest firmware, factory reset them both, as we've seen this resolve problems before after...

Hi @RUPERTTM Getting the cameras connected and visible on your NVR is a good start. For the app access, follow these steps: The first thing you need to do is ensure you have an ethernet cable connecting the LAN port of the NVR to your router, so it has internet access. Then, use the...

It's weird, on the indoor stations directly you have the option to adjust the microphone volume in the volume settings, but it's not there on the android ones. You can log into the outdoor station in a web browser and check the volume settings of that in Configuration>Video/Audio/Audio... Does...

You shouldn't need to do anything else - did it give you to option to format the card when you put it in? Maybe test it in another device to make sure it's working and hard reset the indoor station. Which version of Hik-Connect are you using and on which OS?

Hi @Ekkoh - have you installed a microSD card in the KH9510 and made sure it is working? Make sure you have also installed the latest version of Hik-Connect on your device's app store, and have the most up-to-date OS version.

Check your power supply and try another kettle lead if you can. Also, try V5.03.020 build 240904, just in case it is a bug on the 0.10 firmware that only affects certain setups / configurations. Check the firmware on all of your cameras too. If that doesn't help, we've seen faulty cameras and...

UPDATE - Hikvision have just let me know that the new firmware to fix the intercom support on M-Series firmware will be released in the next few weeks:

You need to disable Dynamic Analysis on your Motion Detection settings as shown in step 2 of this guide :)

Hikvision's official response:

As Phil says, we haven't had a chance to test yet, but if I can get an answer from Hik I'll come back and share it! We haven't seen any documentation that states support beyond 512GB...

Hi @Jase - the blue bell with lightning is just an icon to indicate that events are active, as @JB1970 explains here (in a bit more detail)...

Hi @F05te-801384 -I'm afraid that the Cloud 1.0 and 2.0 options are a case of Hikvision naming a feature in a misleading way... This won't actually allow you to save footage to a third party cloud storage service like Google Drive / Dropbox. It's actually just a way to link the camera (or...

Hi @tombooth I know that on the new V5 firmware, if you have the channel set to Plug & Play, it greys out all of the edit options like your first screenshot. So, to add a camera that isn't connected to the NVR directly, you need to turn Plug & Play off for the channel that you would like to...

Thanks - we don't have any experience with the DS-2DE2C400MWG-E as it isn't a UK model, but it definitely seems like a bug with the firmware (maybe even when added to that specific NVR). I can't find any earlier firmware to get you to try, so I recommend speaking to your supplier about this...