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Hi @chanchai We can see that NVR2 is running quite old firmware, we would recommend that you update to each of the below firmware versions (one at a time) to get the NVR up to the latest firmware: V4.63.006_230526 V5.03.000_240428 V5.04.020_250113 You should hopefully see improved...

Thanks @kammy Under that 'Day/Night Mode' setting, what options does it give you? Is there an 'AUTO' option and have you tried it?

Hi @kammy Good to hear the firmware has worked. Can you please confirm the model number of the B&W camera? Can you share screenshots from the DVR menus of the video/image settings for the B&W camera?

Hi @Womboman The user interface has changed a bit on some of the newer NVR models so they might have moved some settings around. 'Full Screen Monitoring' should be possible if you follow the below instructions:

Hi @Waggie We are going to need more information to be able to make recommendations. Can you please confirm the model numbers of the recorder & cameras you currently have?

Hi @kammy Are you unzipping the firmware files before trying to load them on the NVR? When you unzip the file download from the portal you should get a digicap.dav firmware file.

Hi @seanjamescameron See this previous forum thread: https://forum.use-ip.co.uk/forum/threads/vs-player-no-longer-works-with-mac-os-sonama.11104/ As far as we are aware, several of the Hikvision Mac Tools are no longer supported by Macs running MacOS Sonama or newer.

Okay, Do you have a PC on the same local network as the NVR? As Hik-connect was already enabled, I think the error is most likely to do with the NVR already being connected/bound to a previous user. You will need to install the Hikvision SADP Tool onto a PC on the same network as the NVR and...

Thanks @Monty How did you add the NVR to the Hik-Connect app? Did you enable Hik-connect or was it already enabled when you first opened the Platform Access menu?

Hi @eskim_urtigas Apologies I forgot about this Mac issue. Ventura is the version that came before Sonama so the issue is likely to be the same, as explained in that thread, Hikvision does not plan to maintain VSPlayer for Mac anymore so updating your MacOS is unlikely to fix the problem...

Thanks @Monty How did you add the NVR to the Hik-Connect app? In the NVR menu on the direct monitor, under Network > Advanced > Platform Access, is Hik-Connect enabled? Did you enable it or was it already enabled when you first accessed the NVR? Can you also go to Maintenance > System Info >...

Hi @eskim_urtigas EZVIZ and Hikvision cameras use compression on their video files, this means that when the files are exported they are not in a standard MP4 format and are not usually recognised by most video players. We would recommend trying Hikvision's VSPlayer which should be able to...

Hi @GaryL We always recommend that you provide the camera with more PoE than its max. PoE draw. So with this PTZ requiring a max. 42W, we would recommend that you position a 60W PoE Injector between the switch and the camera to make sure that the camera is receiving enough power. If you...

Hi @Monty Can you please confirm the model number for the product that is giving you this error code? What firmware version is the model currently running? Where are you seeing this error code? In the mobile app, when accessing with a browser, or somewhere else?

Hi @ronl The below Hikvision PT WiFi model was recently announced for UK/EU market (stock is not yet available), but I don't know if you will be able to source this model in your region: DS-2DE2C400IWG/W

Hi @Ramses The password issue you describe is a common one that confuses people. Were all your cameras directly connected to the PoE ports on the old NVR? if they were, they would have been activated with the old NVR password. Once activated with this password, the cameras will hold onto...

Hi @shreenap Are your cameras directly connected to the PoE ports on the NVR or connected to separate PoE Injectors/Switches on the local network? Do you have a PC connected to the same router/local network as the NVR and cameras?

Hi @StefanoB Speaking with my colleagues they agree with me that it is very unlikely that updating this firmware would brick your NVR. Cameras/NVRs only end up bricked if they are loaded with the wrong firmware (you are using the firmware recommended by HiTools so not a problem) and in the...

Hi @StefanoB We would recommend you do it in two steps because, with the age of the NVR, it will reduce the risk of issues/glitches after the updates. I think it is unlikely that you will lose any substantial amount of your configuration, if you are worried about this you can export the...

Hi @IMF73 What size of HDD have you got installed in the DVR? How many cameras do you have connected to the DVR and what resolution are they recording at? (could you share screenshots of the stream/video settings of your cameras)