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Hi @ERF The Hikvision camera is unlikely to be recognised automatically by the 3rd-party Zip NVR. You will likely need to connect the Hikvision camera to your local network using a separate PoE Injector/Switch and then enable the camera with the Hikvision SADP Tool. You can then either leave...

Hi @virdi You can find the latest firmware for this model on the product page at the Hikvision website - DS-2CD2087G2H-LIU/SL (V5.7.19_241207)

Thanks @rosendo The version you are currently running is the latest version available for this NVR (see the Hikvision Download Portal). This firmware has a build/release date of 29/03/2017 and the firmware folder it's in is in the 'Phased Out' section of the Hikvision Download Portal. Both...

Hi @rosendo What firmware version are you currently running?

Hi @Ryraum I don't think we have been hands-on with this specific model, but usually with these Hikvision Cube cameras, you can find the reset button under the MicroSD card slot cover on the side of the camera (see picture below).

Hi @Popps If you follow our guide on How to Update Firmware, you should be able to do it yourself.

Thanks @Popps We would recommend updating the DVR to the latest firmware - V4.70.111 231206 - as this might resolve the issue you are seeing.

Okay, You will need to access the NVR with a browser or direct monitor to check some things in the NVRs settings, this includes making sure the recording schedule & settings are configured correctly and testing the HDD for any issues. If you are not confident about how to do this, it might be...

Thanks @yves Do you have access to the NVR via browser or a direct HDMI monitor? How do you have this camera configured to record? Is it recording continuously or recording by Smart Event?

Hi @yves Where are you trying to access playback? Direct HDMI monitor, browser, or Hik-Connect app? Is it only one camera on the NVR that you can't see playback for or is it all of them? Have you recently updated the firmware of the NVR and/or cameras? If you have, were you aware if the...

Hi @ashain7 Can you please confirm what NVR model you have?

Thanks @Leodan Have you tried looking at what @sportster has suggested? Are all the cameras directly connected to the NVR PoE ports or are they connected remotely to separate PoE Injectors/Switches? If the cameras are connected to separate PoE sources on the local network, you can use the...

Hi @Leodan I'm not sure if this issue has ever come up before. Why specifically do you need to identify the cameras via MAC address or serial number? Each camera should have a unique IP address to identify it, you can also change the displayed name of each camera in the image settings to the...

Do you have an HDMI/VGA monitor plugged into the NVR to access it or have you only ever accessed the NVR via browser?

Thanks @ranjster The first thing I would recommend is updating the NVR firmware as you are several versions behind the latest firmware for this model. Below are the firmware versions we recommend updating to: V4.61.000 build220507 V4.61.030 Build240123 Please update to V4.61.000 first...

Hi @ranjster Can you please confirm what firmware version the NVR is currently running? Can you please confirm which camera models you have connected to the NVR and the quantities of each model?

Hi @Shawty1984 Have you confirmed that the 192.168.0.100 is the correct IP address that is assigned to the NVR? Have you got the Hikvision SADP Tool installed on a PC that is hard-wired to the Virgin Media Hub? Can you see the NVR on the network using the SADP Tool?

Hi @nickrv So are you missing both the power and SATA data cables from your NVR? HDD SATA cables are very common and you can get them from most computer component shops. The power cable is trickier, we have run into problems in the past when trying to source replacements because the...

Hi @dabe We would recommend Hikvision as the most cost-effective option for a 16-camera system. If you already have lots of COAX/Analog cable run through the property, the easiest and lowest cost option would be to look at a Hikvision TurboHD Analog System. Traditionally, analog solutions...

Hi @diego No information is required to access SADP, you can just download the SADP Tool from the Hikvision Website.