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Hi @Ekkoh, there's a good chance that this is a bug as I'm currently working on something similar with Hikvision with the G5 firmware cameras while connected to an M-Series NVR. Before I report this too, could you please test with V5.7.14 build 231213 for the cameras and V5.02.006_240407 for...

Thanks, I'll report this to Hikvision to look into. We don't have a G2H-LISU/SL model here that we can test either unfortunately...

Hi Mashhood You need to log into the camera directly in a web browser to access the advanced settings for the strobe light and audible deterrent, which are explained in this video, under the "Flashing Alarm Light Output" and "Audible Alarm Output" from here in this video: To set the light...

Hi @eyal - I'm afraid not, I've checked with Hikvision to be sure, and they have confirmed that the varifocal bullets like the DS-2CD2687G2T-LZS only offer the option to zoom in and out, and not to preset these - only PTZ cameras offer this.

You need to be logging in with the Hik-Connect administrator account credentials to access the firmware, so you should be seeing that page. Try running the browser as an administrator (right click > "run as administrator")? If that doesn't work, try adding the panel to iVMS-4200 and seeing if...

Update on this issue below: Currently, if you select the "Hikvision_RTSP" protocol when adding doorbells, it will work as normal but not allow you to set up motion detection. We're recommending people wait for the new public firmware release which will contain a fix, unless you urgently need...

I've been speaking to Hikvision about this, they're going to release a fix in the next public firmware release which means you do not have to use the "Hikvision_RTSP" protocol, which doesn't allow you to set motion detection up for the villa and modular intercom main door stations (doorbells) on...

15fps has always been our recommendation to save on bandwidth and storage, whilst maintaining a smooth video - there's no issue with increasing it, provided it doesn't strain the NVR too much (causing stuttering video and camera connection issues), it all depends how many cameras you have...

That's the highest resolution setting on your camera (2560*1440 = 4MP), so your installer has set it correctly :) It means you'll get the sharpest possible picture should you need to use the footage for evidence. You should only need to reduce it if the recorded footage is stuttering, as it...

Thanks - first try deleting your cookies for the page and refresh it with fresh cache (Ctrl+F5). Make sure your browsers are up to date too. Are you using Windows or macOS, and which browser?

Something like that! I've only got positive things to say so far about out new rep :)

Update here:

Sorry for the delay all, our rep in Hikvision UK Support changed so I had to raise this again. They've agreed that it is a bug and have passed it over to the R&D team. I've been told that there will be a fix release soon, either via new V5 NVR firmware or a Hik-Connect update - I'll come...

That's strange... Can you send a screenshot of the "Overview" page please (same as my first screenshot above)?

It looks like you can change the NVR's admin password and tell it to apply the same password to all of the Plug & Play cameras. If you go to (on the V5 web GUI) System Configuration > User Management > Select "admin" > Edit (the pen button) ... You can use the flyout to set the password, and...

Agreed! I've raised it again so will post the updates I get in the original thread discussing this, thanks for testing it on 6.2.51 :)

I'll raise this with UK Support again - our designated point of contact in there left and I'm starting to think it wasn't passed over!

Hi @discodancerstu - it may be a faulty sounder, but try updating the firmware of the sounder and hub first: Log in to the main hub in a web browser using the local IP address. You can find this in SADP if you're unsure. NB - you need to use you admin Hik-Connect account to log in. Check the...

No worries, let us know how you get on as we can always pick it up again if the switch doesn't improve things. BTW, a POE injector will also work and may be cheaper, as it just has one POE output port (as opposed to multiple on a switch).

I think that you're right @paccmx - sorry that you were mislead, I'll pass the feedback on to our contact at Hikvision. Thanks for the feedback on the DS-2DE7A432IW-AEB too. I'll also see if there is an update about the automatic smart tracking being added in future firmware for the...