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Hi @Steve24 - if you just need to see the camera's live feed, recordings, and alerts, then if you connect the solar camera to Hik-Connect, you can then log in to your Hik-Connect account in iVMS-4200. This will let you do the above remotely without the need for port mapping - see this post for...

Thanks @alfaclvi, that makes sense about the new WebPlugin fixing it! We haven't noticed any glaring issues either, but I'm also seeing black as the only option for the privacy mask colours...

This camera seemed OK in Chrome on Dan's Mac, so hopefully we'll see some improvements on the NVRs too... TBH, live viewing via virtual host barely works on Windows either (definitely not for plug & play cameras anyway).

OK, in the web browser view, make sure the Menu Output settings match those of the monitor you have connected - System>System Settings>Menu Output. If you have connected the monitor using an HDMI cable, select this from the Menu Output dropdown.

After a factory reset, things seem OK on our camera. Initially, none of us could consistently get live view from the camera in-browser, we were getting a "the number of the preview requests exceeds the limit" error. But, hard-resetting and changing the IP seems to have solved (it may have been...

Yes, S.M.A.R.T. and Bad Sector Detection are the tests to run. What is the blank screen page please, can you send a photo? I wouldn't recommend disconnecting the drive until you have run the tests. You should also be able to see the hard drive status in the web browser on the HDD management...

Human & Vehicle search isn't supported by the web browser interface, so you'll need to add the camera to iVMS-4200 and you can then use the Event Playback option for searching for specific events, explained here...

You can log in to the DVR on your laptop via the IP address (see the second part of my post above - sorry I may have added that bit after you saw my reply). Then, you can check the HDD status in Storage>Storage Management>HDD Management, and run the tests in Storage>Storage Management>HDD Detection.

Thanks - yes, there's a good chance the drive has failed. Can you send a screenshot of the Storage Device page please (in the left-hand pane of your screenshots), as this should indicate if there's a problem with the drive? You can't login on a laptop via HDMI cable, but if you enter the DVR's...

OK, this is a good sign. Are their statuses showing as 'online'? If so, ignore the link in the 'IP/Port No.' column in the Hik-Connect web portal, as you don't need to use this for remote access. You now just need to use the Hik-Connect account you have created to log in to the app on a phone...

Great - yep, it's one of those settings you don't realise exists until it's been enabled by accident!

OK, definitely check the status of the hard drive on the storage page and also the physical SATA cable connections. It could also be that it isn't set to overwrite - this post explains how to set that...

Send a screenshot of the storage page if you're unsure :) Have you ever been able to save footage on that NVR?

It should show a hard drive in the table on there, with the size of it and its status, which should be 'normal'. If you have a drive installed but it isn't showing, make sure all of the connections shown in this guide are secure...

I believe this happens when the video has been compressed too much for the app / server to decode, especially with numerous high-resolution cameras. In playback, you'll be viewing the highest quality main stream, which may be why you're seeing it more here than live view, which normally uses...

Unfortunately, Hikvision doesn't natively support Alexa integration - you'll need one of these doorbells for that: https://www.amazon.co.uk/Door-Chimes-Bells-Works-Alexa-Electrical/s?keywords=Door+Chimes+%26+Bells&rh=n%3A1938270031%2Cp_n_amazon_certified%3A14091950031&c=ts&ts_id=1938270031 I...

The latest versions have been getting released on the Play Store again for a little while now (at least 6 months)... It kind of happened quietly and we discovered by accident! It was only ever removed from the Play Store - Apple's App Store never stopped having the latest versions available - so...

I've just checked, and that extra channel appears when you turn on "channel zero": In the app, go to to Me>Settings and you should have the option to disable "Display Channel-Zero", which will remove it :)

Hi @dalB - have you got a hard drive installed on the NVR? If so, what does the storage management page show for it?