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Yep, that doesn't sound quite right, that's probably the best thing to do. The only thing I can suggest is trying an earlier firmware, but I've not seen these issues reported on V5.5.820 before...

You can disable UPnP on all three, it's not needed and the setup will be more secure without it. If you're forwarding the ports for remote access from a browser, then these should probably be different, so change the server ports to something else which are different on each device. Make sure...

Sorry, I think it might be an old URL in that link... Try this one - https://ieu.hik-connect.com/ Or, if you're still struggling, you can try scanning the QR code on your NVR's Platform Access page in the app (download Hik-Connect, create your account / sign in, then press Add > QR code) :)

No worries! Keep us posted :) And all good regarding your screenshot in post #6 - you're using the right firmware.

Sorry, yes, if you go to Device Management in iVMS-4200 you'll have a settings cog at the end of the row the camera is showing on - click this and then Basic Settings, which should take you to the same config menu you get in a web browser, and try drawing it here. I think I've seen this issue...

Hi @Heathrow - most people don't use port-forwarding / DDNS to add devices to the app anymore, as it's limiting and complicated. If you have a strong password set, then it's best to add the camera via the Hik-Connect servers, which most do and lets you receive notifications. You can also leave...

Hi @brisky1 - as you say, it's most likely a bug! Is the camera connected to an NVR, or are you accessing it directly to draw the privacy mask? If accessing it directly, which browser are you trying? Also, is it a G3 or G5 platform model / (C) or non-(C)? You could try in iVMS-4200 - iVMS-4200...

Hi @fr0zenn - that's weird, motion detection without notifications should still work as you need it to. Is your NVR using the newest firmware - V4.82.007 build 240321? The cameras are Acusense so make sure you aren't ticking 'Enable AI by NVR' on either of the event settings. What are you camera...

OK - I don't think there is much else you can try in the config if all of the cameras are set at the default time settings. You could try deleting and readding them from the NVR? Otherwise, the resets are probably your only option - you should be able to reinstall the earlier firmware that...

I don't think's specifically a problem with this version of iVMS-4200 as I can use that VCA search option on V3.11.6. I'd try a fresh install of this version, and make sure that you select all of the below features when you do: When you add your NVR, are you using the admin account and...

What is Motion Detection and why is it useful? Motion detection is one of the easiest events to set up and will notify you as soon as a person or vehicle enters a predefined detection zone in your scene. Traditionally, it would just rely on lots of pixels changing between frames in your camera’s...

HI @tuil - as you say, any camera connected to the NVR directly should automatically sync its time with the recorder, so any NTP settings set on these won't work. If some cameras are on long cable runs, then it is normal for the time do drift on those a bit. So, the best first step is to hard...

Just to add to the above... You could use your own SSDs in the DS-7608NI-M2/8P which would help with the noise slightly. However, you will still have the fan noise noise, so the SSDs will be a much more expensive option for minimal gain in this respect.

Hi @gitsui, please see the answers to your questions below :) This isn't true - if they are indeed Acusense cameras, then you will be able to use the human and vehicle detection and still record to the memory cards - the technology is all built into the cameras so you just need to log into them...

There's a slightly newer version of the bottom of this page, which you could try, but I doubt it will update the web version as it's only a minor update: https://www.hikvision.com/en/products/IP-Products/Network-Video-Recorders/Pro-Series/ds-7604ni-k1-4p-b-/

Hi @kev2694 - the web version normally updates with the firmware. Which firmware version did you update to?

You're right, they shouldn't have a default password. If they were brand new and you connected them to the NVR originally, then they may have picked up the NVR's password or its activation password - have you tried these in SADP? If your cameras have a physical reset button (if there's a...

Hi @Michaelcc - those cameras should work on your NVR. When you say the NVR is picking them up, are you managing to connect them on the NVR's camera management page - can you share a screenshot of the camera management page? Are you plugging them directly into the back of the NVR, or connecting...

I'm guessing you mean one of the cameras with a speaker? If so, log in to the camera directly, and go to Maintenance > Event > Basic Event > Audible Alarm Output. If your camera is directly connected to the NVR then you will need to use Virtual Host to log in to it directly. Then, you can...

Just to add to the above if you're looking for cameras that will give you colour in low-light, then our recommendation would be the DS-2CD2687G2HT-LIZS. This is a new Hybrid Light model, so can be set to switch from invisible IR (black and white) mode to colour when movement is detected - it can...