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Hi both, could you please test the newest version - V3.11.1.6 - and let me know if this helps with any of the issues? If not, Hikvision have asked if you can share a video showing these issues please? I tested on our 8 channel K-Series (as well as an I- and M-Series), and could't create the...

Yes, I'd try this. You'll probably need to have them connected to a separate switch too, with the subnet matching your main LAN. There's a limit on the number of cameras linked to an AX-Pro hub, so it's likely that connecting a an NVR with lots of channels will just confuse it - all instructions...

Hi @drmaven, are your cameras directly connected to the NVR's POE ports? Have you manually changed the NVR's ports to use 192.168.1.x IPs, as it looks like your LAN's IP range is 192.168.86.x, or are the cameras on a remote network? My understanding is that the camera's need to be connected to...

Thanks both. Yep, it definitely sounds like it could be a bug affecting K-Series and Acusense K-Series models. I'll set up our 7608NI-K2/8P to record for a few days to verify it, and raise this with Hikvision.

If the camera is connected to the NVR, then it should be the recorder sending the notifications, as this is where any event footage / info is saved. So, the events should be set on the NVR, and "notify surveillance centre" should be ticked in the Linkage Method page for that event, as this is...

Yes, I think what they are alluding to by "track" is that once moved to that point in the panoramic view, the PTZ should start tracking any movement there provided Smart Tracking is enabled in the PTZ > Smart Tracking menu: I haven't been able to test it though, that's just what I've gathered...

Hi @tuil - I've checked V3.11.1.5 (and V3.11.0.5), and both Event Playback and Video Search work properly for me for all days with an I-Series NVR. What are the full model numbers and firmware versions of the NVRs and cameras you're trying with please? Have you added the NVRs to iVMS-4200...

Do you mean the flashing light that's triggered by movement? If so, you need to go to the NVR's event settings for the motion event you would like to trigger it, then go the Linkage Method settings for it, and enable it in the Audio and Alarm Linkage column, e.g: To change the behaviour of...

When I asked Hikvision about this before, they explained that this is what "panorama linkage" actually means: This feature means you can circle an area of panoramic camera manually on live view page, and the PTZ camera will track to those areas automatically to give more detail about that...

Hi @Munu8744, we've checked our DS-PK1-LT-WE and it seems OK. In Hik-Connect, if you: Open the main hub > press Devices > press on the Keypad, what firmware version does it show installed for it? (V1.2.9 build 240516 looks to be the firmware for the main hub, but each peripheral gets firmware...

Thanks @hoakland, all received including your login info, and I can view the videos. I'll pass everything over to Hikvision to look into.

Thanks again both. I've asked our support contact if there's a newer version coming with the fix. @hoakland, are you able to get a video showing any of the issues you're having please? Apparently it will help with explaining the problems to their R&D team in China. I appreciate it could be...

No worries :) Check in the Linkage Method menu for your event(s) - you probably have 'buzzer' ticked for one which is causing the beeping.

Thanks both - yes, they used @Whisky's account but it could be that they have only released the fix for the NXI-K NVRs. Are you using 6.3.250.0516 @hoakland, and still using the DS-2CD2021G1-IW recording to an SD card? Thanks for offering to share your login, I'll take this to Hikvision and let...

Agreed, there should be a way to rename the channels without the NVR needing to communicate with the camera / it needing to be done via the OSD menus... I'll say to Hikvision that it would be a good feature to add. I've tested a couple of older NVRs via the local interface too (as well as the...

Hi @Ontario213, there's a chance that the NVR has been blacklisted mistakenly from the Hik-Connect servers, which they'll be able to sort out - we've had this before when jumping between major firmware updates or hard resetting an NVR. But, before anything... Check that your DNS servers are...

Before you start… Make sure that the network your NVR is connected to has an internet connection. Check that you have set the gateway address on your NVR correctly in Configuration > Network Configuration > Network Parameter > TCP/IP page, which is usually your router’s IP address. On the...

As @Phil says, integrating Hikvision into Apple HomeKit isn't simple, but here's an explainer from one of our customers on how they achieved it with a camera: https://www.use-ip.co.uk/forum/threads/apple-home-secure-video-doorbell-with-hikvision-ip-cam-with-2-way-audio.10438/ They used Scrypted...

If you have added the NVRs / cameras to the app using their local IP addresses, then that's probably why you're getting that error message. So, if you haven't done so already, use the serial number to add the NVR to your Hik-Connect account via the online portal, as explained here...

So, Hikvision have explained that changing names / OSD settings has never been possible with channels using any RTSP protocol, as the camera is only sending the RTSP video streams to the recorder but the NVR cannot communicate back to the camera. So, all you can do is access the camera's live...