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Hi all - Hikvision have asked if you could test the latest version of Hik-Connect and let us know if you're still seeing this issue please. For some reason, most phones/tablets wont auto-update Hik-Connect, so you will need to open the app store on your device to make sure it updates. The latest...

These have been reported - the first and second issues are being looking into by Hik HQ (hopefully we'll finally get some feedback on the inverted mouse scrolling navigation). For the third issue, they have advised the below: Has anybody been able to test different NVR models on the same...

Thanks @JB1970 - all reported and I've asked if they're aware of these issues. With regards to outdoor stations, Hikvision have explained that they're still working on this fix, which should be released in V5.0.4 next month. So, until then, the only way to add them to M-Series NVRs is by...

What I've found so far... Control of the hybrid light config via Hik-Connect are still working (phew), but I don't have a Live Guard camera to test the strobe, siren and two-way audio from the app. Outdoor stations still aren't properly compatible - it needs to be added as Hikvision_RTSP...

It doesn't seem to be fixed :( I can add our DS-KV8113-WME1(C) to the camera list as a 'HIKVISION_RTSP' device, just as before, but trying the 'HIKISION' protocol throws up the "Device Type Mismatch' error again. I'll take this information back to Hikvision now...

Thanks for sharing @kraven. I've been told that is should fix that, but I'm going to test that this morning - I'll come back and confirm soon :)

I just tried a fresh install of V3.11.0.5 and managed it with no problems. As Phil says, make sure you've installed the latest Windows update and when you try to install iVMS-4200, do so with admin privileges (Right click>Run as administrator).

It looks like the one you're currently using is the latest (build 231109, on Hikvision's product page for the camera). There are some other earlier versions here, so it might be worth trying these to see if they're any better for you?

Yes, there's a chance it's a power issue so it's worth checking you have enough power budget on your POE or alternative power source. If you're using POE, are the cable runs to your cameras all within 100m? It's definitely worth checking the firmware and your browser is up to date in the first...

I'll nudge them about the reversed mouse scrolling and dig through the other threads to look at the other issues - there was also some problems regarding compatibility when adding villa and modular intercom doorbells. For pre/post playback, it looks like these settings are now in Storage...

Hi @fport - if it's an issue that's affecting multiple of these cameras, then it is worth making sure you are running the most up-to-date firmware in case it is a bug with an early version. If you check the System > System Settings > Basic Information page for the cameras, the version...

Thanks for testing and confirming both :) it's good to see some improvement with the 240425 update. I'll get our NVR updated too and have a look around for any obvious problems.

Hi @imtiyazp - you're not missing anything, I'm afraid. I've spoken to Hikvision and they have confirmed that these settings were removed in the NVR V5 interface update. So, in a browser, the streams are set to 'auto' mode by default unless you switch them from the Live View page. As for the...

Great, I'm glad you've got it working - thanks for sharing exactly how you did so too :)

Hi @phumpal - if you use the SADP tool, does the DS-KD8003-IME1 always stay online in there? I'd recommend trying a fresh install of iVMS-4200 (V3.11.0.5), I think I remember that error "HCNetSDK.dll[47]" error being down to a bug on an early version that was fixed. You could also try using...

Hi @Activate PNG - what is the model number of your NVR, which firmware version is it running? What version of Hik-Connect are you using as well, and on which phone please? Have you set the gateway address correctly and tried setting the Primary DNS to 8.8.8.8 and the Secondary DNS to 8.8.4.4...

They sent this update just after 7 p.m., so I think it must've been a long day! They actually meant the next V5.0.3 M-Series firmware release :)

Thanks both, I've clarified to Hikvision whose R&D team are looking into these other issues at the moment:

Thanks for confirming, I've reported these bugs to Hikvision so they can work on a fix in the next update. Could you let me know what happens when you try two-way audio on those cameras now, following these instructions? Sorry, it's a separate issue to the light and audio alarm one, but another...

Thanks for all of the testing @JB1970, I've passed everything onto our contact in UK Support, as well as the findings with the G2H-LISU/SL with V5 firmware. They were remotely connected to one of our PCs to extract debugging logs from our M-Series NVR and 2087G2H-LIU yesterday, so are working...