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Mine have been working normally using rtsp://admin:password@mynvrip:port/Streaming/Channels/102 I have one of them loaded into an RTSP player on a tablet dashboard. I'm also using H264 for the sub stream as the particular RTSP player in use on teh dashboard won't do H265. Just tried it on VLC...

Yes you need it for remote connection and notifications. It enables remote access using the app so that you can arm/disarm the system remotely and it provides notifications of arming, disarming, faults, activations. Events can be selected/deselected for each user if for instance a user only...

HomeControl2.0 is solely for the Pyronix alarms so it's completely independent, it's all I use for them. If you used HomeControl2.0 you would just delete ProControl and use solely Hik-Connect for CCTV. Depending who administers your Pyronix Cloud cloud account (I have an installer account and...

I can't be certain as I stopped using it some time ago but I wouldn't expect it to work well. ProControl+ came about when Hikvision acquired Pyronix and the idea was that the app could be used for both systems. Some time after due to restrictions Hikvision were forced to disallow shared...

You would have to go into the logs of the NVR in the maintenance section to see what's happening. The most likely reason from your description might be that the NVR is losing its connection regularly with the camera causing the exception. If so that should be visible in the logs as you will...

On the local interface click the Menu Icon then beneath system on the right 'System Maintenance' then at the bottom of the list 'Security Management'' > 'Stream Encryption' I've not a clue why it's asking you to change it if it was working previously. I'd usually disable Stream Encryption once...

It's Hik-Connect you need to be using for sure. It should be enabled.

Sometimes this is a browser issue. Clear the history and retry. If that doesn't work try a different browser (Chrome, Firefox etc)

Most devices that connect to WiFi also use an app. So although both the device and your phone may be on teh same WiFi network, the device calls home to some cloud service. You end up in the same situation where you're reliant on some external cloud service not dissimilar to Hik-Connect. Tuya...

I've noticed a few slight delays this week but nothing like you're experiencing. When I get home I'm in the house with the alarm off and I get the alert, whereas usually I'll get the alert as I'm unlocking the front door. There's definitely something not right for you to be having delays of 90...

You haven’t unzipped/decompressed the file. You need to do that first. The file once unzipped will be called ‘digicap.dav’

What generates the Hik-Connect alert; Is this a camera motion event or an intercom call? Anything going through Hik-Connect is usually fairly instant. I’d be looking into why you’re experiencing those delays (you don’t say how long). If you had a smart home platform up and running, the alarm...

It sounds like you may be trying to enable Platform Access rather than Hik-Connect. On the newer firmware I think Hik-Connect now has its own tab whereas before it was in Platform Access along with ISUP

As Kyle says this is simply your camera picking up the infra red light from your neighbours camera. The wavelength of the infra-red light (typically 850 nM) means that it's practically invisible to the naked eye (usually you'll just see a feint red glow)

Ok, this I can replicate as you detail: For todays date on 5.7.17, on the local UI select Smart Search (or Space Rule depending on model) Position a motion search area and click search The results in the timeline displayed respect the AcuSense filter in the camera (in my case only Human events...

Everything appears to be normal for me, no obvious problems. I've loaded the firmware onto DS-2387G2H-LU, 2387G2-LU, 2387G2-LSU/SL. All cameras have motion detection enabled and are triggering as expected. Sensitivity on mine is at 20 as always (Hikvision indicate that the lower sensitivity...

Smart events are in VCA now

Yes... You cannot connect it directly to the PoE ports of the NVR as they have no access to the internet (they're on a different network range, 192.168.254.xxx by default). Plug it into your router or into a switch that's connected to your router (via an active PoE injector if the switch or...

5.7.17 is now available directly on the UK product pages so it's now general release for all G5 ColorVu, AcuSense and Hybrid Light models. However it has a newer build date 240606 versus the 240424 previously linked further up by @alfaclvi. I'm not sure whether the files are identical or...

I've installed it on my DS7616NI-M2/16P. There are no obvious fixes or additions. Perhaps a few elements of the local UI have been altered but I can't be sure as V5 has been somewhat difficult to navigate since day one.