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I think you can still use the POE switch to set the camera up to work without the NVR, and then also add it to the NVR across the network using the LAN IP address (see the second link in my last post) with full ANPR functionality. My only concern is event settings clashing, but any settings on...

Variable bitrate is usually best - when you test the different video settings, use the attached chart to set the correct maximum bitrate for your resolution / frame rate / codec combination.

By area settings, I mean your trigger lines and borders on the Detection Configuration page for Vehicle Detection. Also, have you got "Road Traffic" set for the camera in the VCA > VCA Resource menu? And are you using the latest version of Hik-Connect on your app store? For the separate POE...

I was imagining it, they've confirmed you can receive ANPR notifications :) Is the camera connected to the NVR directly, or via a separate switch? Apparently, you need to check the following things: On the vehicle detection event settings on both the NVR and camera directly, make sure 'notify...

Hi @MACCCTV I may be imagining it, but I have a feeling Hikvision told me at one point that ANPR / vehicle detection Hik-Connect notifications don't work. I've asked them to confirm, but it would explain why you're seeing email notifications work fine as well as Hik-Connect notifications for...

I always thought error message was to do with the capability of the PC / browser - I've just tested our 7608NI/M2/8P NVR with multiple 8MP G5 cameras connected, and I can play all 4K main streams simultaneously as expected, so I still think it could be down to this. However, I've asked...

Sorry, I'm not sure what else it could be if they're not in your spam and the web portal link above doesn't work either. As far as I know, the reset links normally work. Here's the email I just got - maybe make sure that address is in your safe senders list: If you go to Me > Account...

Hi @Jcoky - on your old phone, when you open Hik-Connect and click on the 'Me' tab, is the email address at the top the same one as you're trying to use for the password reset? Make sure the reset email isn't in your spam/junk folder either. You could also try the 'forgot password' option...

This is the one we've supplied and have received great feedback for: https://www.use-ip.co.uk/accessories/power-over-ethernet/klarity-kvm-poe-4k.html It's one of the few that supports PoE and can extend 4K (up-to 50m). It also has 2 USB ports built-in, so you can use a mouse and keyboard over...

Hi @FlatWh8 The key benefit of the indoor station is that it allows for fixed storage, so that you have permanent snapshots available from when someone rings the doorbell or motion is detected. Unfortunately, unlike Ring, you don't have the capability to save video footage from the doorbells...

Hi @Steveburney - assuming your DVR is the (C) version, try the V4.75.000 build 240131 firmware at the bottom of this page. Which version of Hik-Connect are you using please, and on which OS? Can you also share screenshots of your event arming schedule and the recording schedule of the camera...

Sorry for the delay @paccmx. I think the notes are saying that they apply to both old and new versions of the TandemVu cameras now, as the newest firmware works on both. But, the important warning is that if your PTZ shipped from the factory with V5.8.0 build 230722 (making it a newer model I...

Could you also test the newest Hik-Connect update please, which was released today on iOS and Androd - V6.2.50?

Not yet, sorry. Our UK Support contact changed suddenly this week and we've been re-explaining all our ongoing cases so the new one can pick them up this week - we're back at square one with most. It's also worth contacting Hikvision Support in your region or asking your supplier to do so, as...

Thanks, I'll try and find an NXI-I NVR to set up and test to see if it's a wider firmware issue. Did you try the below?

Which firmware are you using on your NVR, and which version of iOS/Android Hik-Connect are you using please? Also, are you only using intrusion detection and line crossing on the cameras, or motion detection too? Also, for the examples like below where you know you should have got...

Hi @mbarnes - that's right, you need to turn off encryption for the RTSP stream to work. It's not as clear as it should be, but untick the "verification code" box in your screenshot, which will turn it off and hopefully get things working. Make sure that you aren't using the H.264+ or H.265+...

Thanks @Whisky :)

Oh I remember Vista and get the reference, I was a young teen! I've given Hikvision my login details, so I'll come back with an update once they've looked.

I'm seeing the 'configuration failed' error on the camera via plug and play and connected across the network too. I've also added the camera separately to Hik-Connect, and it works normally there. So, all fingers are pointing to the new M-Series firmware or how it works with the latest app...