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Try using iVMS-4200 (on Windows PC!) to look at the configuration of the gate station. Under Remote Configuration --> Device Management --> your indoor station should be listed with the correct IP address. Is this the case?

Same issuse using a DS-KH6320-WTE1. Mobile only stops ringing when the indoor station is "hung up".

I think the problem's been solved. I was using iVMS on a Mac - I borrowed a Windows laptop and installed the latest version of iVMS and it sees the indoor station and allowed me to upgrade the firmware. That new firmware has a significantly more extensive menu and one option is to set a...

I had not used SADP previously but have done so now. The network parameters all look fine. The IP address is 192.168.1.91. I can ping it and I add it to the iPhone app but that's about it. web login, telnet and ssh all fail. The door station and the indoor station talk to one another just fine...

Thanks but I can't get into the door station except via its own front panel touch screen which has a limited menu. I'm unable to add the door station to my HIK Connect account when logged into www.hik-connect.com using the web broswer on a laptop. I can add it to the Hik-Connect app on my...

I'm trying to set up a video gate phone using a newly purchased indoor station (a DS-KV6113-WPE1(B) ) and gate station ( a DS-KH6320-WTE1). I can't add the DS-KV6113-WPE1(B) to my HIK-Connect account. I'm asked for a verification code which I don't seem to have. I've done some digging and as a...