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It seems Hikvision have also released a v3.4.80 firmware update for their -E, -K and -I series NVRs which, based on preliminary testing, has resolved the issue. If you're experiencing the issue still, please update your NVRs firmware to v3.4.80...

Try downloading the firmware directly from Hikvision's European download portal.

Hi Stewy, You might want to check with your phone at the proposed camera mounting sites that you're able to maintain a reliable wireless connection to your house first. Whilst not a perfect comparison, it does give a good indicator of what sort of signal to expect. If you're able to keep a...

Glad to hear it went smoothly. I have no experience with your camera models I'm afraid, so I can't really offer too much advice. There may be a physical factory reset button on the camera. You might want to get in touch with Hikvision directly and see what they have to say?

Are you trying to update the cameras with a wireless connection? The update very frequently fails if this is the case. Try a wired connection.

What is your camera model? The vast majority of Hikvision cameras have three-axes of rotation, so you should be able to just physically rotate it. Essentially, due to how the camera is currently mounted, digitally rotating the image will change the aspect ratio quite heavily. Based on your...

Have a look at this guide on how to update the firmware of a Hikvision NVR or Hikvision camera. You can do so locally on the NVR via a connected USB storage device or you can upload the firmware update via a web browser. As I said though, make sure it's a Western Region model and not a Chinese...

Is there a reason you aren't able to physically rotate the camera lens to achieve the same function? Which camera model is it?

Hi. It is definitely possible but as you said, firmware updates for those cameras are few and far between - quite old now! Have a look at the firmware updates for the DM365 series of Hikvision cameras from the Hikvision European download portal. The latest update was v5.2.0 build 140721. I'd...

Recently many common email providers such as Gmail, Yahoo etc. discontinued support for SSL email encryption, which was in use by Hikvision cameras and NVRs. This effectively meant that you'd be unable to receive emails from a Hikvision device using one of these email addresses. Upgrading your...

Ha, that would definitely do it! ;) Which NVR model do you have, and which firmware version is it currently on? You can find out both in the maintenance section of your NVRs local menu.

How to Reset the Password of an EZVIZ Account We've had a few customers and forum user enquiries over the last couple of weeks regarding how to change or reset the password of an EZVIZ account. The process is briefly mentioned in our guide on how to set up EZVIZ, but I thought it'd be helpful...

Sorry Craig, let this one slip me by - what was the issue in the end? Might be useful for people who have a similar problem to yours.

That's not a Hikvision model code we're familiar with - where did you buy it? Is it one of the EZVIZ branded cameras as opposed to a Hikvision branded camera? Very few hits online for the part code

The most comprehensive app which offers the most features is iVMS 4500. Ezviz is a company / service owned by Hikvision, and so you're able to log into your ezviz account inside of iVMS 4500 to view any connected cameras here too. The ezviz app doesn't give you quite as many configuration...

No, I'm afraid not. If you want to view your cameras via an iOS device, you'd need to use Hikvision's free app for iOS, iVMS 4500

Apologies, missed this one. Try a wired ethernet connection to your network - wirelessly activating or configuring a camera has sometimes presented this error.

If you've previously added that camera to another EZVIZ account, you will need to remove it first before being able to add it to a new account. Otherwise, if you haven't added this camera yourself, then you will need to get in contact with Hikvision and request that they remove it from the...

Glad to hear it, hopefully smooth sailing here on out :)

Ok Dave, let me know how you get on. Out of interest, in the past how long has it taken before the webpage access fails after a restart?