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Ah I’ve always been on these versions as I updated a long time ago. I thought it might have something to do with my bandwidth or setup

Hi, I not sure if I have some issue with my setup or something else but it is quite frustrating. When trying to view the playback on my iPhone I can see certain parts of the day and some parts (Quite often is it when there is some movement I would like to see) i get the message network unstable...

You may also be able to contact where you bought the cameras for support. I know where I bought mine will reset passwords without going to hikvison.

I also installed my system myself. I bought through a company I’m part of and said I was the installer was all fine. You might need to just find an installer and throw them a few quid to contact hikvison.

I contacted hikvision support. You might need to get your installer to contact them and say you think you NVR has been blacklisted. They check on your serial number I think then hikvision support just request it to be unblocked.

I only use h265. I found smart events weren’t as reliable on h265+. It’s annoying as I’ve just invested in this system but simple things are a pain.

Yer I think you are right. It has to be a hik connect issue. Funnily enough I never saw this issue before until I upgraded to the latest version recently but you sound like you’ve had this issue a lot so seems like it’s a issue that’s been around for a while

How many cameras do you have? what NVR do you have?

That does make sense but weird there’s no way to close that channel if it hangs. That would be nice. This only happened since I added a 5th camera. Never saw this when I had 4 but maybe it was just a coincidence. Do you open ports to do this remotely? I wasn’t away for very long but it...

I’ve rebooted and I can view events and look back at my history. What is your theory?

I’ve had a look at similar posts but don’t seem to see any solution to the problem. I was trying to view some event playbacks even just looking through the days history on Hik-Connect and I get either of those 2 errors in the title and can’t view any playback video. My NVR is not upto date...

Is that the case of you roll back firmware they blacklist you? Quite frustrating if that’s the case as they release software with bugs and don’t fix quickly

No more like the device is blocked from their servers so can’t come online. Might be worth asking your installer to call hikvision support and ask if that is the case.

I had a problem with my hik connect service saying offline. I actually deleted my NVR off hik connect so can’t comment if I got device offline but it turned out after getting support from hikvision that my NVR was black listed and they had to fix it on their end. Once it was done I just...

It turns out my NVR had been blacklisted and it will be a couple weeks to fix.

It turns out my NVR is blacklisted and I will now need to wait a couple weeks for it to be unblocked :(

ahh yes!! when i double click things look so much clearer. do you have any recommend settings for sub stream? just something a bit clearer when viewing in this view? I won't be using this view often or even at all but on the off chance i do i'd quite like a bit clearer pictures

Yer i have tried chrome and firefox on my mac. I dont have a windows machine to use. ive even disabled it. restarted the NVR waited 15 mins and then enabled but still offline.

hey @Kyle here is my video settings

Hi @Phil that is correct it is a screen grab of 1 quarter of the quad view. is it still a sub stream even if on the left had side i have this? saying im viewing the main stream?