Search results

I have restored my -I4 NVR 2 times and it unfortunately still hasn't fixed, latest version is 4.40.016_200905 and updating to that didn't fix the problem either!

Still seems like they won't, very frustrating!

Has anyone managed to report the problem to HikVision? Have spoken to our installer who has passed the info on but it'd be likely they'll just assume it's a configuration issue.

Completely agree, DDNS works fine but it's annoying having to miss out on key features. Like the entire selling point of AcuSense etc. is that you can be notified via push notification right away when it detects an event. If the service goes down or doesn't let you register then you're on your...

I thought the exact same thing as well by taking a config backup but seems as though the unit just refuses to connect no matter what and it seems it definitely won't be fixed unless a firmware update comes out to resolve it. Thing is HikVision still won't talk to end customers even about...

Pretty much identical issue here. Spent absolutely ages trying to troubleshoot, especially with network configuration and ruled out absolutely everything apart from the NVR firmware. As soon as I moved off of v4.22.005 the status has remained "offline", even when backdating and re-updating...

Unfortunately not, issue is still present in very latest 4.40.016 build 200905!

Latest update v4.40.016 build 200902 still having the issue of Hik-Connect "offline" - tried just about every possible troubleshooting step!

Hi Phil, Appreciate the response, I have double checked everything and even all other network features independent of Hik-Connect do work as they should when configured correctly, namely DDNS, NTP etc. Like mentioned I cannot find any sort of network configuration issue that could be causing it...

Hi, I thought I'd make a separate thread on this as it seems to be a bit of a perplexing issue. When upgrading a DS-7732-I4(B) from V4.22.005 build 200327 to the latest V4.40.016 build 200803, Hik-Connect is unable to go online, with the status remaining "offline" with the occasional (0xxx....)...

Exact same issue here, started after a firmware update yet despite reverting and resetting the entire NVR Hik-Connect remains offline.

Interesting, G1 cameras here running 5.6.5 (I confused them for R0 before) are the ones exhibiting issues, newest G3 cameras appear fine as do other models. What I don't understand about the Hik-Connect issues is it started as soon as I loaded .016, no matter what it status appears "offline" in...

Upgraded to 4.40.016 and it seems as though even more has stopped working. Jittering/stream stopping issue on our R0 series domes persists. Reverted back to 4.22.005 and HikConnect has now completely stopped working, despite trying everything to get it working again. Seems as though there are...

Issue for me seemed to be isolated to certain types of cameras, doesn't seem to be a blanket issue and affects the main stream only.

Likewise here, from what I've encountered unfortunately update seems to break ability to view streams for certain cameras via web browsers and IVMS including playback.

Currently experiencing what seems like this issue our NVR also. For us it's happening when viewing anywhere other than a monitor attached directly to the NVR. Doesn't seem to be any obvious network or configuration issue causing it from what I notice but I'm not entirely sure. Can you confirm...

Hi all, We've just got some new HikVision DS-2CD2386G2-IU cameras, however there seems to be an issue with their compatibility with our DS-7216HUHI-K2 DVR. After adding the cameras to the unit the options suddenly disappeared in the DVR for the human and vehicle detection in events after...

Managed to find the ANPR options thanks to your picture, completely didn't occur to me that it was under smart events in the DVR interface, I was looking for some sort of VCA menu the whole time. The setup shown in your picture looks basically identical to our options with VCA picture turned on...

With 4.20.100 I seemed to have the ANPR camera working via setup from the NVR briefly however all of a sudden again plates are not being written to the NVR even though they are reading as they should in the ANPR camera. Notably in this firmware version I'm not seeing anywhere to adjust ANPR...

Hi guys, I thought I'd post on here about a rather strange problem we've encountered with our DS-7216HUHI-K2 DVR. We use a DS-2CD4A26FWD-IZHS/P (running firmware 5.4.7) and have noticed on any NVR firmware 4.20.000 and up, the NVR will not function with ANPR and displays Chinese characters...