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Hello i recently have updated the hik connect app on ios device about three times now in the last few weeks and have the same problem after updating from a few weeks ago. I see my numbered notifications on hik connect ut after i view the videos and delete them the number coubt does not reset and...

Hello, I'm trying to find out what this icon is on my hik connect app please. During a motion notification alert from one camera. It's a red circle with three lines. I got the alert but when I click to see it I get a message saying no video in the selected range? Other than that I do still...

After updating hikconnect yesterday with the 2 recent updates I now see there is no colour that was present beside the nvr name stating hard drive functioning like it used to. I believe mine was blue before. I still have the red arrow even though it's been updated. My hdd is enabled and...

Hello, I just updated my hik connect app on my mobile device and now see a red arrow up icon? When I click on it I see 100% .....upgraded. device is rebooting. the device will be back online in 2 minutes even though it works fine then I get a reload button again ... failed to upgrade the...

Help please. I recently had an hdd exception and managed to recover the hdd even though it was not showing on the nvr. It failed again so I am replacing the hard drive and have sent it away. Well today, out of the blue, I can no longer view live on my hik connect. It had been working fine...

I woke up today to to find out my hik connect now has a red icon which stands for hdd exception? Nothing visible on playback for present or past . I have tried rebooting but nothing. Any help would be very appreciated thank you all

What camera resolution is most desirable for my cameras? My installer set them at 2560*1440. When I log into my Hikvision account they're camera model numbers ECI-T24F2. Thank you so much

I have a Hikvision NVR ds-7608nxi-k2/8p and notice I have been getting false notification alerts for vehicles that are already parked in my garage or driveway at times out of the blue? I have the same thing happening at night at times with my landscaping lights that are on? I have set the...

Hello all and Happy New Year to you all. I have a hikvision EKI-K82T46B kit and have upgraded to nvr DS-7608NXI-K2/8P with accusense technology to have less false alerts from things like leaves, birds, rains etc as this was recommended by my installer. He has left me in the dark now and moved...