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You would add them by the NVR serial # as you have been doing. this allows you to view the cameras at home and offsite. When you add them via IP its just your internal/home ip address so it will not work when you are away from home. When I add my nvm/camera system I enter the passwords/info and...

When you add the cameras to your mobile app, right before it tries to load the cameras there is a lock symbol on each one. If you click on it it will then as for this verification key. I was typing it in wrong which is why it never worked properly for me. You may need to add the cameras to your...

Ah I see, I will need to check on the actual NVR then vs computer. Thanks

Do I don't seem to have the option to just turn off encryption. If I uncheck the enabled box I can no longer stream through the cloud version. When I checked through the hikvision app on my phone the option is there but its turned off. Any other suggestions? Thanks

Thank you so I finally figured it out! I was entering the wrong Verification key LOL! This is what happens when you setup systems for friends/family you mix things up. But thank you so much if it was not for you I would not of noticed it. So its working now, however I find when loading a camera...

Hello, Sorry to bring up an old thread however I have a similar issue and cannot figure it out. I have an iphone and the hikvision app. About 2 years ago I had 1 device added as a local device - This is so It would load much faster and I would avoid having to go through the hikvision servers to...

Thanks for the suggestions, 1.) I have the router to automatically restart 2 times a week 2.) nope I have guest disabled 3.) Yup router can see phone and NVR 4.) I'll have to look into this, But i should not have anything weird/special setup 5.) Everything looks normal in there. Again this only...

All wireless bands have "Set AP Isolated" to off.

I have tried adding it via IP/Domain also tried adding it via Online Device which it sees it online adds everything but same issue. I do have the default 8000 Port. My network has not changed since updating the hikvision app. I have a DSL modem which is connected to a Asus RT-AC5300 which...

Hello, Ever since Hikvision updated their iphone app a year or two ago I have no longer been able to connect to my NVR DS-7604NI-K1 / 4P(B) over my local network. ie: not repling on the internet or hikvision servers. For example yesterday night my internet was down but I could not access my...