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Hi, Finally managed to get a a hold of the cameras. I opened a few up and they all have the same issue. Here is a description of the image in case it is not showing: the pan gear is shattered in all cases, about 3-4 pieces. The broken surfaces are clean and shiny, almost like broken glass, or...

Hi Phil, These are brand new cameras yes. FP

Hi, I have some more information. When booting the cameras up the affected cameras show this on the OSD: 'PanTilt checking failed' What can be reasons for this to be reported? Also worth noting that the OSD shows the pan angle changing on command, but there is no physical rotation of the...

Thank you Kyle for the prompt reply. I was not very clear on it: only some cameras seem affected. The on screen osd pan indicator changes, but no physical movement takes place. If there was not enough power to the cam could this explain it?

Hi, I have had some PTZ DS-2DE4425iW-DE(T5) installed lately, and some of them are not panning. I can see from the switch that PoE power draw increases when I select pan button from web interface, but the camera does not pan. Tilt and zoom work as expected. Unfortunately it is a very remote...