no plug-in detected

I got "Temperature Screening Thermographic Turret Camera" below and tried verification with macOS Catalina 10.15.4 https://www.hikvision.com/europe/products/Thermal-Products/Thermography-thermal-cameras/temperature-screening-series/ds-2td1217b-3-pa/ I'm new about hikvision camera, and know...

I have a new installation of Hik-Vision cameras (Nov. 2019). The cameras and DVR are working correctly as evident by visibility on a TV monitor and Hik-Connect on a mobile phone. I have tried to view the camera output on my MAC(s) without success. Using iVMS-4200 V2.0.0.10, or Hik Vision using...