Yesterday I installed a recently purchased 2CD2366G2 AcuSense camera. It’s the third camera that I have replaced along with the NVR (7608NI-M2-8P)
The other cameras have installed and worked flawlessly.
The new camera was instantly recognised via Plug n Play and was online both in the browser and Hik-Connect.
I noted that the pre-installed firmware was about eighteen months old, v5.5.801_210727 so the first thing I did after getting it online was update it to the latest v5.7.13_230504 downloaded from the product page
When it rebooted, the camera stayed offline in Hik-Connect although in the browser all seemed fine. I left it for several minutes and it finally came back online in the app.
I then tried to set up the event detection parameters by navigating the browser to Configuration > Event > Smart Event > Intrusion Detection.
The camera image is just a grey box with no image displayed (although the other three cameras display correctly):
So I tried logging directly into the camera and the image was displayed as expected so I set up the parameters, max, min and detection areas there and saved them.
After going back to the browser the min, max and area settings had been saved and the image was now visible on the configuration page however the image was pixelating.
I decided to leave it for a day or so to see if it settled down but Intrusion Detection appears not to be working despite setting min, max and area. Some detections started coming through in Hik-Connect but they are hit and miss. The notification videos are partial green for first several minutes and playback stutters and jumps erratically.
All the other cameras are behaving and displaying exactly as they should leading me to believe there is either an issue with the firmware or the camera itself, so before I attempt to roll back the firmware or reset the camera I am wondering if there is something glaringly obvious that i may have overlooked in setting the camera up?
The other cameras have installed and worked flawlessly.
The new camera was instantly recognised via Plug n Play and was online both in the browser and Hik-Connect.
I noted that the pre-installed firmware was about eighteen months old, v5.5.801_210727 so the first thing I did after getting it online was update it to the latest v5.7.13_230504 downloaded from the product page
When it rebooted, the camera stayed offline in Hik-Connect although in the browser all seemed fine. I left it for several minutes and it finally came back online in the app.
I then tried to set up the event detection parameters by navigating the browser to Configuration > Event > Smart Event > Intrusion Detection.
The camera image is just a grey box with no image displayed (although the other three cameras display correctly):
So I tried logging directly into the camera and the image was displayed as expected so I set up the parameters, max, min and detection areas there and saved them.
After going back to the browser the min, max and area settings had been saved and the image was now visible on the configuration page however the image was pixelating.
I decided to leave it for a day or so to see if it settled down but Intrusion Detection appears not to be working despite setting min, max and area. Some detections started coming through in Hik-Connect but they are hit and miss. The notification videos are partial green for first several minutes and playback stutters and jumps erratically.
All the other cameras are behaving and displaying exactly as they should leading me to believe there is either an issue with the firmware or the camera itself, so before I attempt to roll back the firmware or reset the camera I am wondering if there is something glaringly obvious that i may have overlooked in setting the camera up?
