hi, i have a problem with 7604ni-e1 / 4p. i installed the nvr in a house where it has solar panels and batteries. unfortunately it snowed and the batteries ran out so the nvr was turned off, after cleaning the snow then power was back on. in recent days, despite a battery problem for too much distilled water, the current came and went. i found my nvr as if it was reset to factory defaults then i configured everything again. after a few days the power went out and it always came back due to a battery system problem, so I found my nvr reset again. I measured with a tester the buffer battery which was 3.2v, it seems to me or 3.1v, in your opinion what problem does it have? i also updated the nvr with the latest firmware but nothing. thanks
7604NI-E1/4P NVR Repeatedly Resetting after Power Outage
- Thread starter ste92
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Hi @ste92
Can you confirm that the latest firmware you have updated to is v3.4.101?
It is not a setup or issue we have seen before and if the firmware is correct then the only thing I can think would be the problem is that due to the age of the E-series model it may be a faulty NVR (potentially caused by the power outage), we would recommend replacing it with a newer DS-7604NI-K1/4P(B) 4-channel NVR
Can you confirm that the latest firmware you have updated to is v3.4.101?
It is not a setup or issue we have seen before and if the firmware is correct then the only thing I can think would be the problem is that due to the age of the E-series model it may be a faulty NVR (potentially caused by the power outage), we would recommend replacing it with a newer DS-7604NI-K1/4P(B) 4-channel NVR
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thanks i updated it i don't know what changed.
i measured the cr1220 buffer battery after i kept it off tonight, it measures 3.064v. while when I had tried it after turning off the nvr it measured 3.2 v. is it to change for you? also which brand to take? thanks!!!
i measured the cr1220 buffer battery after i kept it off tonight, it measures 3.064v. while when I had tried it after turning off the nvr it measured 3.2 v. is it to change for you? also which brand to take? thanks!!!
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ok i meant that, i updated the nvr to the latest version you suggested, i don't know what changes it has had.
also I measured the buffer battery of the nvr (cr1220) with a tester, after having kept it off a few hours it measured 3.064v. while a week ago I had always measured the buffer battery, but I immediately measured it without waiting a few hours and the value was 3.2 v. maybe not holding the charge? is it for you to replace?
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If the buffer battery is a component of the NVR itself then it will be covered by the NVRs warranty if you think that has failed, but judging by the age of the model you have you have likely had the NVR for longer than 3 years which means it is now out of warranty. I would suggest you leave it running on that latest firmware version and see if you see the same resetting issue as before, if not then it is likely the firmware has resolved the issue, but if it does continue I can only think it is a fault in the NVR and you will need to look at purchasing a new replacement model.
