Hi All,
This is my first time on this forum as I have recently had Hikvision cctv installed and currently have the following issue which I hope someone on here can advise before I go back to the installer which could be after the Christmas break.
I have a NVR model DS-7604NI-K1 / 4P(B) - firmware V4.30.010 build 200715 which I believe is the latest version.
I have one bullet camera model DS-2CD2685G0-IZS - firmware V5.6.2 build 190701 connected to the NVR
I also have an ANPR camera connected to the other side model DS-2CD7A26G0/P-IZS - firmware V5.6.10 build 200703
The ANPR is correctly configured and working and is capturing the number plate registrations as it is listed when I go to the camera web browser and click on the Configuration --> Road Traffic --> Real-time LPR Result and the max. 20 records are listed.
My issue is that the NVR is the saving the number plate images to the NVR as if I go to Picture --> Search then it says no pictures found.
I have been reading on this forum and looking at Youtube videos, and what I have noticed is that if I log on to the NVR web browser and go to the Configuration tab, and underneath there, I cannot see the sub heading "Vehicle Detection" which I'm assuming is where I configure the vehicle detection information similar to like I did directly on the ANPR web config.
The forum tutorials I have seen on here and the youtube show this option on the NVR.
Therefore, can someone please help as is this a firmware/software issue and/or are the above devices compatible with each other as this system was installed by ADT so I cant really see there would be any compatibility issue.
Thank you.
This is my first time on this forum as I have recently had Hikvision cctv installed and currently have the following issue which I hope someone on here can advise before I go back to the installer which could be after the Christmas break.
I have a NVR model DS-7604NI-K1 / 4P(B) - firmware V4.30.010 build 200715 which I believe is the latest version.
I have one bullet camera model DS-2CD2685G0-IZS - firmware V5.6.2 build 190701 connected to the NVR
I also have an ANPR camera connected to the other side model DS-2CD7A26G0/P-IZS - firmware V5.6.10 build 200703
The ANPR is correctly configured and working and is capturing the number plate registrations as it is listed when I go to the camera web browser and click on the Configuration --> Road Traffic --> Real-time LPR Result and the max. 20 records are listed.
My issue is that the NVR is the saving the number plate images to the NVR as if I go to Picture --> Search then it says no pictures found.
I have been reading on this forum and looking at Youtube videos, and what I have noticed is that if I log on to the NVR web browser and go to the Configuration tab, and underneath there, I cannot see the sub heading "Vehicle Detection" which I'm assuming is where I configure the vehicle detection information similar to like I did directly on the ANPR web config.
The forum tutorials I have seen on here and the youtube show this option on the NVR.
Therefore, can someone please help as is this a firmware/software issue and/or are the above devices compatible with each other as this system was installed by ADT so I cant really see there would be any compatibility issue.
Thank you.