01304 827609 info@use-ip.co.uk Find us

AX PRO AX Hybrid Pro - Unable to login after firmware upgrade

Hikvision's AX PRO intruder alarm systems

fibraxxx

New Member
Messages
2
Points
1
Good evening, I hope someone can help me,
I have a DS-PHA64-LP (B). It had version 1.1.0 build 240409 and I updated it to 1.1.1 (HIA_HYBRID_H13_IT_ML_STD_V1.1.1_build241016.zip) via local file. The update went smoothly and I can see the web client login screen, however, now when I enter the same credentials, the message "Invalid user name or password" appears.
I tried resetting to factory settings, I can activate the control panel (confirmed via SADP) but the problem remains, after activation the credentials are invalid.
Any idea if it is possible to reset the ADMIN credentials or downgrade the firmware?
In this situation without the possibility of accessing via web browser how do I change the firmware if that is what it is? thanks for your patience
 

Attachments

  • Screenshot 2025-05-04 235532.png
    Screenshot 2025-05-04 235532.png
    19.4 KB · Views: 5
  • Screenshot 2025-05-04 235726.png
    Screenshot 2025-05-04 235726.png
    128.6 KB · Views: 5
  • Screenshot 2025-05-05 000137.png
    Screenshot 2025-05-05 000137.png
    555 KB · Views: 4
now i managed to access the control panel via hik partner login, but as an installer. how do i get back admin local access and control?
 

Attachments

  • Screenshot 2025-05-05 000137.png
    Screenshot 2025-05-05 000137.png
    555 KB · Views: 3
  • Screenshot 2025-05-05 013213.png
    Screenshot 2025-05-05 013213.png
    37.3 KB · Views: 3
Back
Top