Cannot unbind my HIK vision device

[Prince]

When I scanned my HIKvision DVR to connect, it says , 'this device already been addred by another account'.
I tried to unbind it. But it gives an error ' operation failed 9999' , while entering the admin passwd and captcha code.

I logged in to the hik-connect site and there is no device connected to that account.

I installed sapd in my computer , and it shows my device as online.I tried to unbind it from there also, but it also failed , showing a 'server internal error'.

I cleared all cache,history and apps used and the error resumes.

Can any body help me by giving a solution.

Thanks

Prince

 

[Phil]

You will need to contact Hikvision Tech Support in your region.
They will be able to remove it from other accounts for you.

 

[Prince]

Thanks a lot.
forwarded a mail to the support team and waiting for their response.