Hi This is my first post on here so here goes. December i changed the internet to superfast 140MBPS on the IVMS 4200 service platform and had worked resonably well prior to the new broadband service. The cameras had obviously not been set up properly as even on live view at the NVR i had sparodic time lapse the time was not sync'ed and was way out. The lead time pre event was not correct, all things at the time i put up with. The two lads that installed it for me no longer trade but i did manage to use the SADP tool and get a rest file from HIK Vision and get into the system. Heres where the real problems start.
*i cannot see the cameras on the SADP tool only the NVR prior to yesterday
* my password doesnt work on the live view at the hik vision portal to see whats working on line
* Now non of the cameras are showing live view to the NVR. As they were a few days ago after password rest !
I have been on this now for 4 days ripping out what little hair i have left at 60 years old. I could realy do with someone who knows this system inside out who could guide me through a series of operations to get this working. I like a challance and want to do this myself with help. I am sooooo tempted to hit the factory reset tab on the menu on the NVR and see what that brings but i am realy stuffed at the moment not knowing what to do next. So i am reliant on some kind forum member giving me guidance bare in mind i am not 100% savi when it comes to computers but i could be willing to let someone have a look via Teamviewer possibly. Above all please all stay safe and locked down. I have lost a friend through this virus it isnt good. Thanks for looking Simon
*i cannot see the cameras on the SADP tool only the NVR prior to yesterday
* my password doesnt work on the live view at the hik vision portal to see whats working on line
* Now non of the cameras are showing live view to the NVR. As they were a few days ago after password rest !
I have been on this now for 4 days ripping out what little hair i have left at 60 years old. I could realy do with someone who knows this system inside out who could guide me through a series of operations to get this working. I like a challance and want to do this myself with help. I am sooooo tempted to hit the factory reset tab on the menu on the NVR and see what that brings but i am realy stuffed at the moment not knowing what to do next. So i am reliant on some kind forum member giving me guidance bare in mind i am not 100% savi when it comes to computers but i could be willing to let someone have a look via Teamviewer possibly. Above all please all stay safe and locked down. I have lost a friend through this virus it isnt good. Thanks for looking Simon
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