Connecting from outside

[Peter Walker]

Hi everyone hope some one can be of assistance, I have a Hikvision DS-2CD2342WD-I camera and have set it up over my LAN. My problems start when i try to set it up to use remotely, Have tried a Hikvision dnns but it keeps coming up with device not found. I then tried to set up with my dyndns service. I have forwarded port 80 renamed to 801, but again comes up with not able to connect to server. I am truly lost now hope someone can give a step by step installation guide to allow viewing of this cam over the internet.

 

[Kieran]

Hi Peter,

I'd suggest you check out our Tutorial Megathread on Hikvision devices. There's a few guides in there about remote access via various methods, including DDNS and EZVIZ etc. You will need to have forwarded the appropriate ports to access your camera remotely - it's covered in these guides.

http://forum.use-ip.co.uk/threads/t...ted-with-your-hikvision-system.689/#post-1360

It sounds like you might not have an appropriate IPv4 Default Gateway set in your camera's network configuration options (Configuration > Network > Basic Settings > TCP/IP when using a web browser). You'll want this set to the same LAN IP as your router.

Also double check that you have a Preferred DNS Server set in the same window. Google's DNS server of 8.8.8.8 is fine for most.

 

[Peter Walker]

Hi Kieran have checked what you suggested and all seem to be fine, i have a query about the preferred DNS server. I have put it has 8.8.8.8 but i have a pro account with DYNDNS would this not be the serve i use? i had to change the http port to 803 as 80 was conflicting with other uses. Still unable to connect from outside

 

[Peter Walker]

Hi Kieran I have now managed to sort it out, I was getting my addresses all wrong but is now sorted. Could i also ask you to look at my other posting in regards to using netgear's readyshare as storage if possible many thanks Peter

 

[Kieran]

Hi Peter,

Apologies about the delay in getting back to you - I'm glad to hear you got it all up and running in the meantime though.

Could you perhaps clarify a little on what you had to change to fix the issue? Another user may have a similar issue to yours and it may helpful.

I'll take a look now.