Connection to Devices Failing - PlusNet/Tenda set up

[moorgate]

Hi all

Apologies if I do not provide all the info needed to assist with this problem, I am not very techy...please ask and I will do my best to find out more info if needed.

We are running Hikvision CCTV and recently switched broadband providers - we have also set up a WIFI mesh system in the house to improve the WIFI signal.

Upon advice from the technician who set up our CCTV, I have added port forwarding on the Plusnet router and updated the IP address in the device settings on the IVMS app on my phone, but the connection is still failing when I try to start live view.

I wondered if this had something to do with the fact the phone I am trying to view the live stream on is not directly connected to my router; it is connected via a Tenda mesh WIFI system. However, if I connect my phone directly to the router WIFI, it still does not work.

Any advice on how to get the stream to work with our set up?

Thanks
Kat

 

[David]

Hi all

Apologies if I do not provide all the info needed to assist with this problem, I am not very techy...please ask and I will do my best to find out more info if needed.

We are running Hikvision CCTV and recently switched broadband providers - we have also set up a WIFI mesh system in the house to improve the WIFI signal.

Upon advice from the technician who set up our CCTV, I have added port forwarding on the Plusnet router and updated the IP address in the device settings on the IVMS app on my phone, but the connection is still failing when I try to start live view.

I wondered if this had something to do with the fact the phone I am trying to view the live stream on is not directly connected to my router; it is connected via a Tenda mesh WIFI system. However, if I connect my phone directly to the router WIFI, it still does not work.

Any advice on how to get the stream to work with our set up?

Thanks
Kat

@moorgate Kat,
does live view work when you use a pc notebook connected to your wireless router using internet explorer?

 

[moorgate]

I’ve not tried this before. How would I check this please? What URL do I need to go to?

 

[Phil]

and recently switched broadband providers

The solution will be in this thread, in the Post before the one I am linking you to:

Hik-Connect - Hik-Connect portal error message "No device is found. Make sure that the serial No. is correct and the device is connected properly."

The thread title is what you will see at Hikvision's Hik-Connect portal if it is unable to find your Hikvision device online. Briefly, when you enable Platform Access on a Hikvision device (typically an NVR, but you can just add a camera) then the device 'calls home' to the Hik-Connect portal...

www.use-ip.co.uk