Hi,
I currently have a Hikvision ColorVu DS-2CD2347G1-LU camera and the Hikvision DS-7604NI-K1/4P NVR installed with the latest firmware, however I have an issue when I am watching the live view from the NVR on my television, there is a delay of up to 10 seconds and the delay becomes longer if I keep the NVR idle. Strangely, if I click into the menu and then go back to the live view at any time, the delay disappears! But, it appears after leaving the NVR idle again. I changed the NVR to router cable from a Cat5e to a Cat6 cable, but it did not fix the problem. I also changed the bitrate and frame rate, but still no luck. I believe that the NVR I have (DS-7604NI-K1/4P) could be faulty, or that my IP camera is too good for the NVR. Hikvision told me that the K Series NVR's are fine or my camera.
Does anyone know what the problem could be? If I can't figure it out then I will have to return it and the camera as well which is a shame because the camera is really good.
Many thanks for your help,
I currently have a Hikvision ColorVu DS-2CD2347G1-LU camera and the Hikvision DS-7604NI-K1/4P NVR installed with the latest firmware, however I have an issue when I am watching the live view from the NVR on my television, there is a delay of up to 10 seconds and the delay becomes longer if I keep the NVR idle. Strangely, if I click into the menu and then go back to the live view at any time, the delay disappears! But, it appears after leaving the NVR idle again. I changed the NVR to router cable from a Cat5e to a Cat6 cable, but it did not fix the problem. I also changed the bitrate and frame rate, but still no luck. I believe that the NVR I have (DS-7604NI-K1/4P) could be faulty, or that my IP camera is too good for the NVR. Hikvision told me that the K Series NVR's are fine or my camera.
Does anyone know what the problem could be? If I can't figure it out then I will have to return it and the camera as well which is a shame because the camera is really good.
Many thanks for your help,