Delete account

[Anto]

hi.. i want to add my dvr to enviz application in my phone. But can not. In phone write. This device has already been added to another account. Please delete it from the previous account before continuing. So how i can delete that ?

 

[Kieran]

If you know what account it has previously been added to, simply login to that account and remove the DVR from the account.
If you don't know what account it is added to, or have forgotten the password, you'll need to get in contact with Hikvision directly. Tell them your device's serial number and that you want it removed from an EZVIZ account and they'll be able to help.