DS-2DE2A404IW-DE3/W - when retrieving video the timeline changes to Orange color?

[rander1]

My camera is set to record to sd card continuous and the color is blue.
After I use the app once in ptz, the color changes to orange.
Only restarting the camera returns the color to blue.
On the computer it is always blue and only in the app it shows orange.
I use hik connect 6 for end user iphone app.

I attached a photo.

Why does it change to orange, maybe I'm missing something in the camera settings?

 

[Phil]

Sorry that nobody has commented until now, do you still see the same issue?

 

[rander1]

yes

 

[Dan]

Hi @rander1

Can you please confirm the firmware version your camera is currently running?

 

[rander1]

latest
V5.7.11_230612

 

[Dan]

Thanks,

Is the camera recording to an onboard MicroSD card or a Hikvision NVR?

 

[rander1]

onboard MicroSD

 

[Dan]

Okay,

When logged into the camera on your computer, can you please share a screenshot of the storage/record schedule?

 

[rander1]

Please attached