Hi everyone.
I'm a small business owner that is currently being targeted with break-ins.
I've purchased a Hik NVR (DS-7608NI-I2/8P) and my fist camera is a Hik DS-2DE4A425IW-DE
I have several questions you might be able to help me with:
1: What would be the most likely reason that there is no option to turn on smart tracking?
When logged on via a web browser there is no configuration -> PTZ (pic 1)
2: Could it be that I've been supplied the incorrect camera? This is the eBay link to the item. Clearly stating that it has smart tracking
eBay Link
3: It states in the User Manual at 5.4.8 Configuring Smart Tracking that "The VCA speed dome do not support this function." It has Speed Dome on the label of the box. Whats the difference? Are there 2 difference cameras with the same model number?
Thank you for taking the time to read this and hopefully someone can help me out.
I'm a small business owner that is currently being targeted with break-ins.
I've purchased a Hik NVR (DS-7608NI-I2/8P) and my fist camera is a Hik DS-2DE4A425IW-DE
I have several questions you might be able to help me with:
1: What would be the most likely reason that there is no option to turn on smart tracking?
When logged on via a web browser there is no configuration -> PTZ (pic 1)
2: Could it be that I've been supplied the incorrect camera? This is the eBay link to the item. Clearly stating that it has smart tracking
eBay Link
3: It states in the User Manual at 5.4.8 Configuring Smart Tracking that "The VCA speed dome do not support this function." It has Speed Dome on the label of the box. Whats the difference? Are there 2 difference cameras with the same model number?
Thank you for taking the time to read this and hopefully someone can help me out.