ds7604ni-k1/4p Doesnt seem to want to power DS-2CD2383G0-I

[FunkySpaceBoy]

we have just bought the ds7604ni-k1/4p NVR to go with are DS-2CD2383G0-I but for some reason the NVR wont power DS-2CD2383G0-I but i have been running the camera thought a poe switch and works but when it come to the nvr it doesnt work

 

[David]

@FunkySpaceBoy i think there’s an option to enable Poe for the NVR ports, you may have to do this directly from the nvr.

 

[FunkySpaceBoy]

@FunkySpaceBoy i think there’s an option to enable Poe for the NVR ports, you may have to do this directly from the nvr.

@David i had a look at the poe setting and still not working im using a cable thats been made by me is there different pin out i need to change my cable too

 

[David]

@FunkySpaceBoy if the cable you made works with a PoE switch then it is ok, best to test locally with a factory made network cable. if you have a Voltmeter and a Female to Female rj45 adapter make a RJ45 fan out lead and measure the PoE voltages from the NVR ports.

Do you see anything in the NVR system logs?

 

[Kyle]

@David is right, definitely test with the camera close to the NVR on a factory-made cable first.

When you connect the camera directly to the NVR, are you adding it to the channel again like below?:
Select Edit / Modify on the channel that you're adding the camera to, choose Plug & Play as the adding method and enter the camera's password again.

If you've tried this already, what else do you have connected to the NVR, please?

 

[FunkySpaceBoy]

@David is right, definitely test with the camera close to the NVR on a factory-made cable first.

When you connect the camera directly to the NVR, are you adding it to the channel again like below?:
Select Edit / Modify on the channel that you're adding the camera to, choose Plug & Play as the adding method and enter the camera's password again.

If you've tried this already, what else do you have connected to the NVR, please?

@Kyle im not getting any flashing lights on the ports on the back on NVR when i have camera connected that tell me that the camera isnt getting any power i only have 1 camera connected nothing else

 

[Kyle]

It may be that the cable is performing differently when connected to your NVR than it was to the switch. Did you notice any change when using a factory-made cable?

Do you still not see any lights if you connect it to the PoE port that the working camera is currently on?

Can you share a screenshot of the PoE configuration page in Camera Management on the NVR?
- Web browser: [Configuration > System > Camera Management > PoE Channel]
- Local GUI: [Menu > Camera > PoE Configuration]