Hello,
I have a "traditional" DVR type: DS-7332HWI-SH.
DVR is remotely accessed by application iVMS-4200 (v3.1.1.13) installed on computer (OS: Windows10Prof.64bit).
When the computer is restarted and iVMS-4200 is opened, I cannot access, for a time, the cameras of DS-7332; error code: iVMS-4200 Video.C.exe [1602]; “Camera is disabled or not connected”.
In Device Management (iVMS-4200), the DVR appear offline; when I try to Edit the device (button), I receive a confirmation of modification (but without applied change), the error is: The user is locked HCNetSDK.dll [153]. The device is locked. Please try again after 30 minutes.
After 30minutes, I repeat the “Edit” of DVR in Device Management (iVMS-4200), all without changes, and DVR appear now “Online” (?!), the cameras of DS-7332HWI-SH can be Remote Live Viewed in iVMS-4200…this until the next reboot of DVR and/or of computer, when the described problem repeats.
DVR DS-7332HWI-SH has Firmware v3.1.4 build 150430 (the last available for my DVR) and Encoding version v5.0 build 150324.
The workstation with iVMS-4200 and DVR DS-7332HWI-SH are connected by a local network (included routers) and they have local static IPs.
The same DVR can be accessed, but by internet (IP/Domain), on smartphones (by a static -public IP), with the application iVMS-4500 and I have no problem (!)
Another question: How can I access the advanced menu configuration of DVR-7332HWI-SH (not the Basic one)? I will try to configure "trusted" the static IP of the computer (from local network)...if it's possible, maybe it can be a solution...?
I think password of the Remote user is not recognized at DVR, but the password is correct...and the "problem" is solved without changes in Device Management (iVMS-4200) after 30 minutes or more (simple Edit button and Save).
Please help me with some advices to solve this problem !
Thank you !
Mircea
I have a "traditional" DVR type: DS-7332HWI-SH.
DVR is remotely accessed by application iVMS-4200 (v3.1.1.13) installed on computer (OS: Windows10Prof.64bit).
When the computer is restarted and iVMS-4200 is opened, I cannot access, for a time, the cameras of DS-7332; error code: iVMS-4200 Video.C.exe [1602]; “Camera is disabled or not connected”.
In Device Management (iVMS-4200), the DVR appear offline; when I try to Edit the device (button), I receive a confirmation of modification (but without applied change), the error is: The user is locked HCNetSDK.dll [153]. The device is locked. Please try again after 30 minutes.
After 30minutes, I repeat the “Edit” of DVR in Device Management (iVMS-4200), all without changes, and DVR appear now “Online” (?!), the cameras of DS-7332HWI-SH can be Remote Live Viewed in iVMS-4200…this until the next reboot of DVR and/or of computer, when the described problem repeats.
DVR DS-7332HWI-SH has Firmware v3.1.4 build 150430 (the last available for my DVR) and Encoding version v5.0 build 150324.
The workstation with iVMS-4200 and DVR DS-7332HWI-SH are connected by a local network (included routers) and they have local static IPs.
The same DVR can be accessed, but by internet (IP/Domain), on smartphones (by a static -public IP), with the application iVMS-4500 and I have no problem (!)
Another question: How can I access the advanced menu configuration of DVR-7332HWI-SH (not the Basic one)? I will try to configure "trusted" the static IP of the computer (from local network)...if it's possible, maybe it can be a solution...?
I think password of the Remote user is not recognized at DVR, but the password is correct...and the "problem" is solved without changes in Device Management (iVMS-4200) after 30 minutes or more (simple Edit button and Save).
Please help me with some advices to solve this problem !
Thank you !
Mircea