Error code

[Monty]

Have the following error code any ideas
Error Code:OSCVG4-000056

 

[Dan]

Hi @Monty

Can you please confirm the model number for the product that is giving you this error code?
What firmware version is the model currently running?
Where are you seeing this error code? In the mobile app, when accessing with a browser, or somewhere else?

 

[Monty]

I've downloaded hikvision app to my phone but it says camera is offline and when I click live view it comes up with that error code....it was I stalled in the house when I moved in

 

[Dan]

Thanks @Monty

How did you add the NVR to the Hik-Connect app?
In the NVR menu on the direct monitor, under Network > Advanced > Platform Access, is Hik-Connect enabled? Did you enable it or was it already enabled when you first accessed the NVR?

Can you also go to Maintenance > System Info > Device Info and confirm the firmware version the NVR is currently using?

 

[Monty]

 

[Dan]

Thanks @Monty

How did you add the NVR to the Hik-Connect app?
Did you enable Hik-connect or was it already enabled when you first opened the Platform Access menu?

 

[Monty]

It was already enabled.
I just down loaded app and logged in and it came up as online device but when I click on camera or live view just comes up with the error

 

[Dan]

Okay,

Do you have a PC on the same local network as the NVR?

As Hik-connect was already enabled, I think the error is most likely to do with the NVR already being connected/bound to a previous user.

You will need to install the Hikvision SADP Tool onto a PC on the same network as the NVR and then use that tool to unbind the NVR from the other user's Hik-Connect account.

Once unbound, you can follow the below instructions to add the NVR to your Hik-Connect account:

How-to: Thread 'How do I view my Hikvision IP camera on a mobile device or tablet using the Hik-Connect app?'

Apr 9, 2021

One of the biggest draws to Hikvision is the convenience of the free Hik-Connect app, which will allow you to view your devices remotely on a mobile phone or tablet wherever you are, without the complicated setups needed for a static IP, DDNS, or port forwarding.

Hik-Connect is designed with the primary focus of viewing your cameras. You do not get the same level of access to settings that you get connecting to your device in a web browser or in iVMS-4200, which we have found to be a common misconception amongst customers. It will, however, allow you to view and download recordings...

• Kyle
• Replies: 0
• Forum: How do I set up my Hikvision IP CCTV System?

•