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Ezviz CS-TY1 - Account Unbind - Hikconnect

apashi

Well-Known Member
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I bought this CS-TY1 camera, directly from Amazon UK, as returned pile of items.

I have the original box, but I am not able to add it to Hikconnect, cause itnis still bind to previous owner.

Is there something I can do in this situation?
 
I guess that you'll need to contact Ezviz, and they'll have a process for this scenario.
 
I contacted them, but they are not willing to unbind the old user which already added this camera to his account . . . confidential and privacy motivation . . .
 
Probably best to return it to Amazon and get a refund :(
 
I don't have this option, as I bought a pile of returned items, and not a single item.
 
Hi, if you added that camera to hik-connect don't you have the option unbind from account on last step of adding?
 
I have the UNBIND option on SADP, but I need the password to do that, and the password on the camera sticker isn't working.
 
Try factory reseting camera. Reset Button : Hold for 5 seconds to restart and set all parameters to default.
 
Did this several time, no success on unbinding the old account.
 
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