A apashi Well-Known Member Messages 71 Points 8 Feb 5, 2023 #1 I bought this CS-TY1 camera, directly from Amazon UK, as returned pile of items. I have the original box, but I am not able to add it to Hikconnect, cause itnis still bind to previous owner. Is there something I can do in this situation?
I bought this CS-TY1 camera, directly from Amazon UK, as returned pile of items. I have the original box, but I am not able to add it to Hikconnect, cause itnis still bind to previous owner. Is there something I can do in this situation?
Phil Administrator Staff member Messages 5,170 Points 113 Feb 6, 2023 #2 I guess that you'll need to contact Ezviz, and they'll have a process for this scenario.
A apashi Well-Known Member Messages 71 Points 8 Feb 6, 2023 Thread starter #3 I contacted them, but they are not willing to unbind the old user which already added this camera to his account . . . confidential and privacy motivation . . .
I contacted them, but they are not willing to unbind the old user which already added this camera to his account . . . confidential and privacy motivation . . .
Phil Administrator Staff member Messages 5,170 Points 113 Feb 6, 2023 #4 Probably best to return it to Amazon and get a refund
A apashi Well-Known Member Messages 71 Points 8 Feb 6, 2023 Thread starter #5 I don't have this option, as I bought a pile of returned items, and not a single item.
K KamirZG Gives a lot of help Trusted Member Messages 255 Points 28 Feb 8, 2023 #6 Hi, if you added that camera to hik-connect don't you have the option unbind from account on last step of adding?
Hi, if you added that camera to hik-connect don't you have the option unbind from account on last step of adding?
A apashi Well-Known Member Messages 71 Points 8 Feb 8, 2023 Thread starter #7 I have the UNBIND option on SADP, but I need the password to do that, and the password on the camera sticker isn't working.
I have the UNBIND option on SADP, but I need the password to do that, and the password on the camera sticker isn't working.
K KamirZG Gives a lot of help Trusted Member Messages 255 Points 28 Feb 8, 2023 #8 Try factory reseting camera. Reset Button : Hold for 5 seconds to restart and set all parameters to default.
Try factory reseting camera. Reset Button : Hold for 5 seconds to restart and set all parameters to default.
A apashi Well-Known Member Messages 71 Points 8 Feb 8, 2023 Thread starter #9 Did this several time, no success on unbinding the old account.
K KamirZG Gives a lot of help Trusted Member Messages 255 Points 28 Feb 8, 2023 #10 I don't think you'll have any luck with that. Sry for that
