Alex_SA
Member
- Messages
- 6
- Points
- 3
Hi all,
Hope you are very well.
I am looking for some advice in troubleshooting an issue that I am having which is rendering my IP cameras somewhat useless. I have reached out to EZVIZ but they don't have any guidance on the issue and are sending me down long "check this, check that" checklist which I have done several times.
It is the sort of issue that someone technically minded who works with IP cameras on a regular basis has probably experiences before and has a simple cause and equally simple path to resolve.
I have purchased and installed 2 EZVIZ H8C PTZ IP cameras at my property. Due to the location of the cameras, I have connected them via a cabled (CAT5e) connection to my Ubiquiti AirCube WiFi Router (see example here: https://www.takealot.com/ubiquiti-aircube-isp-wifi-router-no-poe-included/PLID91762321).
Both cameras are independently powered through a 12V / 1Amp cable which runs from an electrical multistrip connected to a single plug point to each of the cameras. Due to the location of the cameras, I bought 2 x 30m 12v/1A extender power cables, but the cameras are only around 8m away from the router and so I have rolled the unused cable into a neat (not too tight) bundle and they sit on the ground near the router.
I have installed trunking from where the router sits all the way through to the cameras and have placed both the cat5e and the 12v power cables into this trunking running to the 2 cameras.
The cameras work absolutely perfectly in every sense (live video feed, PTZ, smartAI human tracking, 2 way talkthrough, etc.) apart from 1 function.
The cameras come with what is called "AI-Powered Human Shape Detection" effectively meaning that the cameras are able to distinguish human shapes and track them when they appear in the field of view. In addition, the camera has the ability to set a schedule in which if human detection is noticed, within your preferred schedule, the camera will make an audible siren noise and will activate a floodlight on the camera, called "
Active Defense with Siren and Strobe Light".
Outside of the schedule that I have set-up for this audible siren and floodlight to show, the independent functionality works without issue. Human tracking works flawlessly and I can see the camera following people around while they walk in the field of view. I can activate the siren remotely without an issue. I can also activate the floodlight remotely without any issue. All of these actions are carried out through the EZVIZ mobile app.
The issue with the camera occurs when a human is detected within the "armed" audible alarm schedule. As soon as a human is detected while the schedule is armed, the camera will start the process of following the human figure and activating the floodlight, shortly followed by activating the siren. The siren will sound for approximately one or two seconds and then while monitoring remotely through the EZVIZ application, the on-screen image will freeze and will be lost for around 30-45 seconds. Often, the next message in the app will be that the camera is offline and shortly after this, the video will return with it obvious that the camera looks to be going though a reset, with it spinning 360' looking like it is going through a reboot sequence.
In person, the alarm will sound a 2 second shrill blast but then also cut off and terminate following the human figure.
Having observed the real-time throughput on the router, I can see that the upload and download bandwidth drops to 0 as this occurs, making it look like the actions of the camera have had an affect on the router and have somehow disabled the router, although the router never turns off (as confirmed by the ISP who have informed me that the router uptime for the last 3 weeks is 100%). I have increased the connection speed from 4Mbps to 25Mbps and none of these actions has had any effect. At any one point the maximum upload/ download on the connection is around 5-6Mbps. Importantly to note, the connectivity to my router is through a "wireless fibre" solution, where an antenna on my roof points to a central antenna in the town where I live, which is connected through fibre.
I am not sure what is causing this "shut-down" of the camera/router - whether it is a connectivity issue or whether it could be a power issue? This model of camera cannot accommodate PoE and so having a cabled connection is the only option to power the cameras. The hardware and software used is all up to date.
If anyone has any insight as to what may be causing this problem it would be highly appreciated.
If more information is needed, please advise and I will provide what I can.
Thanks
Alex
Hope you are very well.
I am looking for some advice in troubleshooting an issue that I am having which is rendering my IP cameras somewhat useless. I have reached out to EZVIZ but they don't have any guidance on the issue and are sending me down long "check this, check that" checklist which I have done several times.
It is the sort of issue that someone technically minded who works with IP cameras on a regular basis has probably experiences before and has a simple cause and equally simple path to resolve.
I have purchased and installed 2 EZVIZ H8C PTZ IP cameras at my property. Due to the location of the cameras, I have connected them via a cabled (CAT5e) connection to my Ubiquiti AirCube WiFi Router (see example here: https://www.takealot.com/ubiquiti-aircube-isp-wifi-router-no-poe-included/PLID91762321).
Both cameras are independently powered through a 12V / 1Amp cable which runs from an electrical multistrip connected to a single plug point to each of the cameras. Due to the location of the cameras, I bought 2 x 30m 12v/1A extender power cables, but the cameras are only around 8m away from the router and so I have rolled the unused cable into a neat (not too tight) bundle and they sit on the ground near the router.
I have installed trunking from where the router sits all the way through to the cameras and have placed both the cat5e and the 12v power cables into this trunking running to the 2 cameras.
The cameras work absolutely perfectly in every sense (live video feed, PTZ, smartAI human tracking, 2 way talkthrough, etc.) apart from 1 function.
The cameras come with what is called "AI-Powered Human Shape Detection" effectively meaning that the cameras are able to distinguish human shapes and track them when they appear in the field of view. In addition, the camera has the ability to set a schedule in which if human detection is noticed, within your preferred schedule, the camera will make an audible siren noise and will activate a floodlight on the camera, called "
Active Defense with Siren and Strobe Light".
Outside of the schedule that I have set-up for this audible siren and floodlight to show, the independent functionality works without issue. Human tracking works flawlessly and I can see the camera following people around while they walk in the field of view. I can activate the siren remotely without an issue. I can also activate the floodlight remotely without any issue. All of these actions are carried out through the EZVIZ mobile app.
The issue with the camera occurs when a human is detected within the "armed" audible alarm schedule. As soon as a human is detected while the schedule is armed, the camera will start the process of following the human figure and activating the floodlight, shortly followed by activating the siren. The siren will sound for approximately one or two seconds and then while monitoring remotely through the EZVIZ application, the on-screen image will freeze and will be lost for around 30-45 seconds. Often, the next message in the app will be that the camera is offline and shortly after this, the video will return with it obvious that the camera looks to be going though a reset, with it spinning 360' looking like it is going through a reboot sequence.
In person, the alarm will sound a 2 second shrill blast but then also cut off and terminate following the human figure.
Having observed the real-time throughput on the router, I can see that the upload and download bandwidth drops to 0 as this occurs, making it look like the actions of the camera have had an affect on the router and have somehow disabled the router, although the router never turns off (as confirmed by the ISP who have informed me that the router uptime for the last 3 weeks is 100%). I have increased the connection speed from 4Mbps to 25Mbps and none of these actions has had any effect. At any one point the maximum upload/ download on the connection is around 5-6Mbps. Importantly to note, the connectivity to my router is through a "wireless fibre" solution, where an antenna on my roof points to a central antenna in the town where I live, which is connected through fibre.
I am not sure what is causing this "shut-down" of the camera/router - whether it is a connectivity issue or whether it could be a power issue? This model of camera cannot accommodate PoE and so having a cabled connection is the only option to power the cameras. The hardware and software used is all up to date.
If anyone has any insight as to what may be causing this problem it would be highly appreciated.
If more information is needed, please advise and I will provide what I can.
Thanks
Alex
