Firmware update: "Failed to get the upgrading progress" error? (DS-7604NXI-K1 / 4P)

[11388b64-1275-4cb7-98bd-7]

Hi,

I have a DS-7604NXI-K1 / 4P running firmware V4.82.000 build 240224

When I try to upgrade to the latest version (V4.82.100_240606) I get the error: "Failed to get the upgrading progress.".

I'm using a Windows PC and managed to upgrade the firmware on my cameras without any issue. I also tried a reboot which didn't help.

 

[Dan]

Hi @11388b64-1275-4cb7-98bd-7

Can you share a screenshot of where you were trying to load the firmware?
Are you unzipping and loading the 'digicap.dav' file?

 

[11388b64-1275-4cb7-98bd-7]

Hi @11388b64-1275-4cb7-98bd-7

Can you share a screenshot of where you were trying to load the firmware?
Are you unzipping and loading the 'digicap.dav' file?

Hi @Dan, yes that's right, the same way I did it for the cameras. Here's a screenshot

 

[Dan]

Thanks,

Can you please go to System > System Settings > Basic Information and share a screenshot of this page?

 

[11388b64-1275-4cb7-98bd-7]

Thanks,

Can you please go to System > System Settings > Basic Information and share a screenshot of this page?

 

[Dan]

Thanks,

What browser are you using to log in to the NVR? Have you tried doing the update when using a different browser to access the NVR?

If that doesn't work, please try updating the firmware using the Batch Configuration Tool instead.

 

[11388b64-1275-4cb7-98bd-7]

Thanks,

What browser are you using to log in to the NVR? Have you tried doing the update when using a different browser to access the NVR?

If that doesn't work, please try updating the firmware using the Batch Configuration Tool instead.

I'm using Chrome, I just tried Edge and Firefox. With Edge I got the same error, with Firefox the UI wouldn't load to get that far.

The Batch Configuration Tool worked first try, thanks!

By any chance do you know if NVR 5 will be coming to this model any time soon?

 

[Dan]

It's good to hear the firmware update worked.

As far as we are aware, the 5.0 GUI firmware is only coming to the I-series AcuSense NVRs (NXI-I2/NXI-I4 - specifically the latest (E) models) and not the K-series AcuSense.