Firmware Firmware Upgrade Error?

[CyxxAr]

Hi,
I'm new to the forum. (No ip cameras until now)

last week I purchased 4 cameras and an NVR... installed during the weekend.
When I try to update the products with the new FW, I get 2 of them updated, but 2 of the cameras and the NVR displays an error.
I try to do it by connecting to the camera web and through the batch configuration app.


Will appreciate your help.

Regards!!!

Chris

 

[johnfitzy]

Hi @CyxxAr

On the cameras web GUI, check the "Firmware Version Property" under Configuration/System/System Settings/Basic Information... is it the same value for all 4 cameras?

 

[johnfitzy]

I'm not sure if you were trying to update the firmware on the NVR? In any case, it looks like it is running the latest version already... take a look here:

https://www.hikvisioneurope.com/eu/portal/?dir=portal%2FTechnical%20Materials%2F02%20%20NVR%2F00%20%20Product%20Firmware%2F01%20DeepinMind%20NVR%2F2nd%20Generation%20DeepinMind%20%28B%29%20version%2F4%2076xx-I2

 

[CyxxAr]

Hi @CyxxAr

On the cameras web GUI, check the "Firmware Version Property" under Configuration/System/System Settings/Basic Information... is it the same value for all 4 cameras?

Thanks for the answer.
they have different firmware versions
--> V5.7.3 build 220112 - this was updated without issues
--> V5.5.131 build 200220 - this one is the one displaying the following error "Configuration Failed to get the upgrading progress. "

Regards

Chris

 

[CyxxAr]

I'm not sure if you were trying to update the firmware on the NVR? In any case, it looks like it is running the latest version already... take a look here:

https://www.hikvisioneurope.com/eu/portal/?dir=portal%2FTechnical%20Materials%2F02%20%20NVR%2F00%20%20Product%20Firmware%2F01%20DeepinMind%20NVR%2F2nd%20Generation%20DeepinMind%20%28B%29%20version%2F4%2076xx-I2

Thank you @johnfitzy!

 

[johnfitzy]

they have different firmware versions
--> V5.7.3 build 220112 - this was updated without issues
--> V5.5.131 build 200220 - this one is the one displaying the following error "Configuration Failed to get the upgrading progress. "

Hi again @CyxxAr

You should check the Firmware Version PROPERTY value... it's at the bottom of the page... if may be different on the 2 cameras that failed upgrading and will indicate the correct firmware to try loading.

 

[CyxxAr]

Hi again @CyxxAr

You should check the Firmware Version PROPERTY value... it's at the bottom of the page... if may be different on the 2 cameras that failed upgrading and will indicate the correct firmware to try loading.

you are right
one is B-R-G5-0 and the other B-R-G3-0
I will search on Hik's support site.
Thanks!

 

[johnfitzy]

The latest firmware for the G3 series cameras is V5.5.801 build 211105 and can be found here:

https://www.hikvisioneurope.com/eu/portal/?dir=portal%2FTechnical%20Materials%2F00%20%20Network%20Camera%2F00%20%20Product%20Firmware%2FG3%20platform%282XX6G2%203XX6G2%202XX7G2%202XX6G0%29%2FDS-2CD2XX6G2%2C2XX7G2%20Models

or here:

HIKVISION UK PORTAL

www.hikvisioneurope.com

(Depends on your region, but I'm pretty sure they are the same)

 

[johnfitzy]

Kind of a bummer the cameras are not all the same... I'm not sure, but I don't think the G3 series will see firmware updates as often as the newer G5 series?

Also, did you specifically choose the iDS-7608NXI-I2/8F NVR for the facial recognition stuff? If not, the more mainstream DS-7608NI-I2/8P NVR may be a better choice... since your cameras already have AcuSense capability it's not really necessary to have the DeepInMind or AcuSense NVR.

 

[CyxxAr]

Kind of a bummer the cameras are not all the same... I'm not sure, but I don't think the G3 series will see firmware updates as often as the newer G5 series?

Also, did you specifically choose the iDS-7608NXI-I2/8F NVR for the facial recognition stuff? If not, the more mainstream DS-7608NI-I2/8P NVR may be a better choice... since your cameras already have AcuSense capability it's not really necessary to have the DeepInMind or AcuSense NVR.

I purchased the cameras all at the same time, is a surprise to have 2 pairs of each. I need an additional one... will try to get a G5.

Regarding the NVR, this is what the distributor had in stock. Originally I was looking for an NVR with POE integrated, but tired of waiting for it they offered this one, and I grab it.
Product availability is not perfect these days.

Regards

Chris

 

[johnfitzy]

There are so many similar/confusing Hikvision model numbers, but the functionality is all very similar.

Good luck with your new system!

 

[CyxxAr]

There are so many similar/confusing Hikvision model numbers, but the functionality is all very similar.

Good luck with your new system!

Thank you @johnfitzy, you save me a lot of time with your help!