Looking for some help please.
Recently did an upgrade on the firmware of my CCTV via the web app after checking online and it stating there was a later firmware.
Since that time, there have been issues with playback and live view functionality via the Hik connect app - the timings on playback will jump back and forth five seconds or so and the picture will distort and scramble. it is lagging and jumping.
I was told the problem might be down to my internet but I've had that checked, the dvr is connected straight to the router via ethernet cat 6 cable.
I've watched playback via the IP address on the web browser which works flawlessly indicating the problem must lie with the app.
I have noticed since the firmware update the app believes there is an update and is stuck on "updating" - I think this may be causing a conflict somewhere.
Got companies quoting me hundreds to repair saying I shouldn't have upgraded the firmware with others saying do a factory reset but conflicting information as to whether a factory reset reverts the firmware or not?
Can anyone assist with this?
Recently did an upgrade on the firmware of my CCTV via the web app after checking online and it stating there was a later firmware.
Since that time, there have been issues with playback and live view functionality via the Hik connect app - the timings on playback will jump back and forth five seconds or so and the picture will distort and scramble. it is lagging and jumping.
I was told the problem might be down to my internet but I've had that checked, the dvr is connected straight to the router via ethernet cat 6 cable.
I've watched playback via the IP address on the web browser which works flawlessly indicating the problem must lie with the app.
I have noticed since the firmware update the app believes there is an update and is stuck on "updating" - I think this may be causing a conflict somewhere.
Got companies quoting me hundreds to repair saying I shouldn't have upgraded the firmware with others saying do a factory reset but conflicting information as to whether a factory reset reverts the firmware or not?
Can anyone assist with this?
