HELP! After firmware re-install on DS-7208HGHI-SH cannot access

[BossHogg]

The firmware seemed to load OK, and on Video output + mouse it prompted me to enter a Password twice (onscreen keyboard)... Username was blank and non-enterable.

After it accepted new password, it said it is registered. If I try with Mouse say to get to menu or change camera option it prompts for credentials, but username dropdown is empty no 'admin' - and password on its own does not work.

Tried setting via SADP & iVMS4200 but it shows as Avtive, no IP address, and unable to change to DHCP (or give IP address) as it just says denied.

I gather there is a password reset process, but no idea how to follow this or even contact Hikvision for support.

Is tehre any 'reset to factory' procedure?

 

[BossHogg]

Seems it can only be reset using a file, and Hikvision UK saying purchase via Amazon is not a supported channel (even though it shows as being direct from Hikvision as supplier).

Looks like I now have an expensive brick.

 

[KamirZG]

Go into SADP, export file from "Forgot password" and send me that file.

 

[BossHogg]

Go into SADP, export file from "Forgot password" and send me that file.

I could not see how to send direct message, but attached is file.

 

[KamirZG]

For some reason i can't make reset file with exported file you sended me. Please send me again ( don't zip it).

 

[BossHogg]

This forum would not let .xml file be attached, so have added a .txt file extension. If it fails maybe we revert to DM email (mine is "me[at]bosshogg.co.uk")

 

[KamirZG]

Send me xml file to soldopalarm@gmail.com