Hi
I recently had a 4 camera Hikvision system installed - due to Covid restrictions the installer wasn't able to give me much of a setup/training session. I have a few queries I'd love to get help with (I've searched everywhere online and struggling to get answers).
The cameras are 5MP Turbo HD Audio - DS-2CE78HOT-IT3FS and are wired directly to the DVR (Turbo HD DVR - 7200 series).
1) I managed to set up line crossing detection myself and selected all the normal linkage options. I added my email details in the email section of Advanced Settings and now get notifications by email perfectly. My question is - how do I get phone notifications - I have looked through all the options on the system and can't find anywhere to add my mobile number. Hikvision Connect on my iPhone has my mobile number in Account Management and I have push notifications enabled. Is there a menu where I have to initiate phone notifications?
2) I can access my system on my laptop via the IP address and can view/amend/change all the settings - the one problem is I can't see any footage (live or prerecorded). The four boxes are all blank. The names of my 4 cameras are showing on the left hand of the screen and are selected, but I can't see any footage (see attached pic). Is there a setting I need to initiate?
Really appreciate any help.
Thanks
I recently had a 4 camera Hikvision system installed - due to Covid restrictions the installer wasn't able to give me much of a setup/training session. I have a few queries I'd love to get help with (I've searched everywhere online and struggling to get answers).
The cameras are 5MP Turbo HD Audio - DS-2CE78HOT-IT3FS and are wired directly to the DVR (Turbo HD DVR - 7200 series).
1) I managed to set up line crossing detection myself and selected all the normal linkage options. I added my email details in the email section of Advanced Settings and now get notifications by email perfectly. My question is - how do I get phone notifications - I have looked through all the options on the system and can't find anywhere to add my mobile number. Hikvision Connect on my iPhone has my mobile number in Account Management and I have push notifications enabled. Is there a menu where I have to initiate phone notifications?
2) I can access my system on my laptop via the IP address and can view/amend/change all the settings - the one problem is I can't see any footage (live or prerecorded). The four boxes are all blank. The names of my 4 cameras are showing on the left hand of the screen and are selected, but I can't see any footage (see attached pic). Is there a setting I need to initiate?
Really appreciate any help.
Thanks