Hi Everyone,
I know this has been raised a few times but I'm yet to see an answer or fix.
What am I talking about?
On the Hik-Connect app, SOME notifications are received as a bell icon instead of a thumbnail of intrusion activity. The footage DOES still play as per normal, however. See below:
What's the setup?
1 x DS-7604NI-K1/4P(B)
1 x 1tb Purple HDD
1 x DS-2CD2383G0-I
1 x DS-2CD2363G0-I
Both cameras are continuously recording AND set up for Intrusion Alerts. Both cameras are on the latest FW's (issue happened on previous FW's too), recording at maximum resolution and at 6fps.
The NVR is connected to my switch via CAT5E, ISP is Virgin and network speed as of now is 77.1 down and 6.85 up (this test was performed via WiFi so would expect a wired connection to perform better). I have also tried different patch cables (CAT6 incl) and a direct connection to my router rather than switch, the issue still remains.
Both cameras suffer the same issue, 1 camera is connect via CAT6 and the other 1 via CAT5e external.
ALSO, this has happened now with x2 NVR's. I received a replacement earlier this year (for a different issue, abnormal shutdown) but both throw the dreaded bell icon.
Any suggestions!?
I know this has been raised a few times but I'm yet to see an answer or fix.
What am I talking about?
On the Hik-Connect app, SOME notifications are received as a bell icon instead of a thumbnail of intrusion activity. The footage DOES still play as per normal, however. See below:
What's the setup?
1 x DS-7604NI-K1/4P(B)
1 x 1tb Purple HDD
1 x DS-2CD2383G0-I
1 x DS-2CD2363G0-I
Both cameras are continuously recording AND set up for Intrusion Alerts. Both cameras are on the latest FW's (issue happened on previous FW's too), recording at maximum resolution and at 6fps.
The NVR is connected to my switch via CAT5E, ISP is Virgin and network speed as of now is 77.1 down and 6.85 up (this test was performed via WiFi so would expect a wired connection to perform better). I have also tried different patch cables (CAT6 incl) and a direct connection to my router rather than switch, the issue still remains.
Both cameras suffer the same issue, 1 camera is connect via CAT6 and the other 1 via CAT5e external.
ALSO, this has happened now with x2 NVR's. I received a replacement earlier this year (for a different issue, abnormal shutdown) but both throw the dreaded bell icon.
Any suggestions!?