Hik-Connect hik-connect.com and Hik-Connect iOS app don't show the same devices

[alexf40]

Hi,

I was wondering if anyone has an issue with devices on the app not being on the website?

All my cameras as far as I can tell are setup identically. Some appear and work fine on the hik connect app, others don't show at all. I tried checking the desktop website and then realised with the website even though I'm logged in the devices aren't the same as the app and only one is active.

Any ideas how to get everything to sync properly?

Thanks

 

[Kyle]

Hi @alexf40

Sorry for the slow response on this!

Can you show screenshots to illustrate what you mean please?

Are the devices all on the same local network? Are you running the latest version of the app (V4.3.0)? It will be available in the iOS App Store if not.