Hi guys so I’m having trouble with my device being offline on hik connect only works when I join my WiFi I’m using a 5g EE hub is their a fix for this ? My camera guy is saying I need to do away with my 5g as there’s no fix for it, but if I’m to use normal internet I have terrible speeds as I’m in a rural area
Hik-connect device offline 5g hub
- Thread starter Lowdown94
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I've not used HikConnect for a long time now so things may have changed.
when using the internet on a 4g 5g network you do not get a public IP address due to Carrier Grade Network Address Translation CGNAT. it is possible to get SIM cards with a public IP at extra cost. On your Home wifi you normally do get a public IP address.
David
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As far as I'm aware the EE 5G Hub does work with Hik-Connect if you're using the Hik-Connect service. I had a customer temporarily ditch Virgin Media after a renewal problem. I didn't expect it to work for the reason @David details above. Whether or not it would've worked using an external IP and port forwarding is another matter, however Hik-Connect worked fine on EE's 5G hub as did Pyronix Cloud for the alarm system.
Yes, it should work. Both devices are connected to an external hik server using URL’s so DNS resolves to the server IP address. Does Hik-Connect use a non standard port?
@Lowdown94 sorry for misleading you.
David
Can you clarify a couple of things:
1) Have you added your devices to the app using the Hik service or manual adding devices by IP?
2) When on 5G does your app see the devices but just not stream from them successfully? Or does the app not see any devices at all?
I raised an issue see here in 2022 where I was convinced that UK network O2 were blocking or filtering some CCTV traffic (my guess is they didn't want users using/abusing their network for 24/7 CCTV streaming). In my case I was using direct IP connection and not the Hik-service, but the result was that streaming didn't work although I could still see devices (e.g. I could add the devices via 4G/5G, just the actual streaming would fail). Solved the problem by just changing the default 8000 port. O2 were not blocking ports outright, but by changing from the default port it seemed to avoid their mysterious blocking/filtering...
Is it possible EE have implemented something similar?
1) Have you added your devices to the app using the Hik service or manual adding devices by IP?
2) When on 5G does your app see the devices but just not stream from them successfully? Or does the app not see any devices at all?
I raised an issue see here in 2022 where I was convinced that UK network O2 were blocking or filtering some CCTV traffic (my guess is they didn't want users using/abusing their network for 24/7 CCTV streaming). In my case I was using direct IP connection and not the Hik-service, but the result was that streaming didn't work although I could still see devices (e.g. I could add the devices via 4G/5G, just the actual streaming would fail). Solved the problem by just changing the default 8000 port. O2 were not blocking ports outright, but by changing from the default port it seemed to avoid their mysterious blocking/filtering...
Is it possible EE have implemented something similar?
