Hi,
I thought I'd make a separate thread on this as it seems to be a bit of a perplexing issue. When upgrading a DS-7732-I4(B) from V4.22.005 build 200327 to the latest V4.40.016 build 200803, Hik-Connect is unable to go online, with the status remaining "offline" with the occasional (0xxx....) error showing after with different numbers. Even more confusing is that when reverting the firmware back to the previous version, it remains offline, irrespective of the firmware version tried it will now not allow Hik-Connect to work. Resetting the NVR to factory, same issue. When trying to isolate network configuration as a potential issue I tried a TurboHD DVR unit we have running v4.20.100 build 181204 and Hik-Connect labelled itself "online" right away like it normally should on the same network. I have tried just about everything I can think of on the NVR to get it to work as it is connected to the internet correctly, there seem to have been a few reports of Hik-Connect not going online however not certain if they are related.
Any help on this would be much appreciated, thanks!
I thought I'd make a separate thread on this as it seems to be a bit of a perplexing issue. When upgrading a DS-7732-I4(B) from V4.22.005 build 200327 to the latest V4.40.016 build 200803, Hik-Connect is unable to go online, with the status remaining "offline" with the occasional (0xxx....) error showing after with different numbers. Even more confusing is that when reverting the firmware back to the previous version, it remains offline, irrespective of the firmware version tried it will now not allow Hik-Connect to work. Resetting the NVR to factory, same issue. When trying to isolate network configuration as a potential issue I tried a TurboHD DVR unit we have running v4.20.100 build 181204 and Hik-Connect labelled itself "online" right away like it normally should on the same network. I have tried just about everything I can think of on the NVR to get it to work as it is connected to the internet correctly, there seem to have been a few reports of Hik-Connect not going online however not certain if they are related.
Any help on this would be much appreciated, thanks!