Hi I added to my iphone with QR code and was working okay at first but now playback has stopped working i can see live still
Have Hik vision box and two cameras linked to internet so far but not sure what it is :-(
Does playback work when you access the camera in a web browser?
Where is the camera recording the footage to?
The first thing to do is add the camera to your account through the Hik-Connect Web Portal via serial number, as the QR code method is often problematic.
Really struggling as i have set up on Hik connect web portal but wont accept the seriel number i have ,( Operation failed. The device is added by other users.) on my iphone have set up as DVr and DS-
not sure what I am doing !!
If you have forgotten your password you will need to contact who you bought from and organise a password reset or hard reset the camera to set a new password.