Hikivision DS-7B08HUHI-K1 settings are not updating after reboot. How to fix?

[venkatnrit]

Initially, when I am staring the device for the first time, I gave admin password, security questions, Unlock pattern and other settings. Now my device is locked at these settings. I am unable to change them.


I tried changing my network settings/firmware upgrade/Adding users/any other change I do. I am getting settings were succesfully saved notification. But after Reboot all settings were unchanged. Please help me.

 

[Dan]

Hi @venkatnrit

It is a DVR model we have never seen before and I can't find any firmware that relates to this model, so all I can recommend is that you go into Maintenance and hard reset the DVR to start from scratch and set a new password, unlock pattern, etc...

 

[venkatnrit]

Hi Dan,

Thank you for your reply. I think my DVR is similar to DS-7208HUHI-K1

I've tried 'Reset' 'Reset to Inactive' and 'Default'
But none of them are helpful.

By the way, I am seeing a red indicator on the motherboard. I am attaching the screenshot for your reference. Please let me know if this is of any use to solve my issue.

I have also tried replacing CMOS.

 

[venkatnrit]

If there is any way using pins on the motherboard if I can reset the DVR please let me know so I give it a try.

 

[Phil]

Try:
Run Internet Explorer as an administrator

Also, if the above makes no difference, as you seem to be using a laptop via wi-fi, try connecting your laptop to your network with a cable.
I know, it should not make a difference, but it's step that got added to our firmware update guide for a good reason

 

[venkatnrit]

Hi Phil,

Thank you!
I'll check and update you tomorrow. It is placed at my home and I regularly visit on the weekends.

 

[altair]

Did you find the solution
I have the same problem

 

[thelankanguy]

Hello @venkatnrit,
I actually have the exact similar motherboard with a shorted buck converter.
The components are fried up and I am unable to read the markings on top of them.
Could you kindly check the markings for me.
I am referring to the below,

You will find a marking written on the two chips like AUC. It could be different. This is why I need to get them confirmed before ordering.

Hope you could help me out.
Thanks a lot.